Lead complex transformation programs shaping the future of identity, access, and digital banking capabilities.
The RoleCapco is looking for a Senior Program Manager with deep expertise in Banking & Payments to lead strategic transformation initiatives focused on Customer Identity and Access Management (CIAM). This role will partner with senior stakeholders to define operating models, deliver product roadmaps, and drive enterprise-wide program execution across complex banking environments.
You’ll work closely with product, technology, and business teams to assess capabilities, align strategic priorities, and deliver scalable customer identity solutions that support digital transformation objectives.
What You’ll Do- Lead the delivery of enterprise-scale CIAM programs within banking and payments environments
- Define and execute product roadmaps and target operating models aligned to strategic business objectives
- Conduct capability assessments and identify opportunities to improve customer identity and access management maturity
- Manage cross-functional program delivery across business, product, and technology stakeholders
- Provide strategic consulting support to clients navigating large-scale transformation initiatives
- 10-12+ years of experience in program management, consulting, or transformation delivery roles
- Proven experience delivering CIAM-related programs, products, or transformation initiatives
- Strong understanding of banking operations, digital transformation, and payments ecosystems
- Experience developing product strategies, operating models, and implementation roadmaps
- Excellent stakeholder management, communication, and leadership skills across complex organizations
- Experience working within large financial institutions or Tier 1 banks
- Familiarity with identity platforms, authentication frameworks, or digital security programs
- Experience managing enterprise transformation programs in agile or hybrid delivery environments
- Consulting experience within financial services or banking transformation engagements
- Exposure to regulatory, risk, or compliance considerations within banking
- Deliver high-impact transformation solutions for leading financial institutions
- Work in a collaborative, flat, and entrepreneurial consulting culture
- Access continuous learning, professional development, and industry certifications
- Be part of a team shaping the future of digital identity and financial services
- Help clients modernize customer experiences through innovative technology and operating models
- Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
- Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution
- Virtual Health Care – Company-paid program available to all employees and their dependents/partners
- Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners
- Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment
- New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child
- Wellness Support – Fitness reimbursement benefit to promote health and well-being
- Business Coach from Day 1 – Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
Use of Artificial Intelligence in Talent AcquisitionAt Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.
AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.
Why This Role Is OpenWe are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.
Skills Required
- 10-12+ years of experience in program management, consulting, or transformation delivery roles
- Proven experience delivering CIAM-related programs, products, or transformation initiatives
- Strong understanding of banking operations, digital transformation, and payments ecosystems
- Experience developing product strategies, operating models, and implementation roadmaps
- Excellent stakeholder management, communication, and leadership skills
What the Team is Saying
Capco Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Wellbeing resources are extensive, featuring a global platform with a Mental Health Hub, EAP-style support, coaching, financial-wellness content, and regional wellbeing events. These offerings position health and lifestyle support as a core part of the employee experience.
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Parental & Family Support — Family-friendly design includes enhanced maternity, adoption, and shared parental leave along with paid leave for pregnancy loss, fertility treatment, menopause, and bereavement. U.S. Return-to-Work materials highlight flexibility and structured support for caregiving needs.
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Inclusive Benefits Coverage — Recognition on the Human Rights Campaign Corporate Equality Index signals LGBTQ+ inclusive policies and benefits in the U.S. context. This reflects intentional coverage for diverse families and life stages.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
