Senior Program Analyst

Trilogy Federal provides financial management, information technology (IT) consulting, program management services, and strategic consulting to federal agencies. Trilogy has an extensive history helping federal clients achieve their most ambitious business modernization and optimization goals with the ability to deliver targeted subject matter expertise and full life cycle support.

Trilogy Federal is looking for a motivated and independent Senior Program Analyst to support a large program office within the Veterans Health Administration. The ideal candidate possesses outstanding verbal, written, and interpersonal skills, an interest in management consulting, and a desire to learn. The selected candidate will have an important role on a high-performing team focused on supporting complex communications across programs, risk and issue evaluation and analysis, and inquiry review across various systems.

Please note: This position is remote but candidates who are local to Arlington, VA area are preferred as they may need to come into the Trilogy office 1-2 times per month. This position may require occasional travel in support of client needs and expectations.

Primary Responsibilities:

• Review highly complex communications/media (e.g., telephone, letter, etc.) to determine the proper disposition of inquiries.
• Review, evaluate, and conduct analyses of issues related to program segment healthcare administrative functions, medical claims payments, complaints, inquiries, and other items provided. Submissions originate primarily from incoming telephone calls via a routing system and also include a variety of sources.
• Conduct reviews using automated systems (e.g., internal VA systems, third-party administrator portals) of medical claims files/payments, inquiries from contractors, Veterans, private-sector healthcare providers, and Agency medical center and field staff and provide responses.
• Support meetings for assigned projects including drafting agendas, documenting meeting minutes, capturing action items, and creating slide decks.
• Assist in creating and presenting executive-level briefings and presentations on project status, risks, issues, and strategies.
• Support client in developing and maintaining project management artifacts to include, but not limited to: Process Flows, Action Item Logs, Risk Registers, Test Plans, Standard Operating Procedures (SOPs), and Executive Summaries.
• Capture spoken information in real-time in documents and spreadsheets (e.g., live edits to documents, capture of questions and answers during presentations, etc.).
• Ad hoc and other strategic support tasks, as assigned by client and project manager.

Minimum Requirements:

• Bachelor’s degree required.
• Minimum 8 years of related experience.
• Agility and ability to change course based on shifting plans, priorities, and timelines.
• Experience making live edits to documents and other artifacts while screensharing.
• Strong analytical, problem-solving, facilitation, and communication skills, including written, verbal, and interpersonal.
• Excellent organizational skills and strong attention to detail.
• Ability to prioritize and manage multiple tasks concurrently.
• Ability to thrive in a dynamic environment focused on learning, opportunities for impact, and collaboration with colleagues.
• Proficient in the following MS Office Applications: Word, Excel, PowerPoint.
• The ability to obtain a Public Trust clearance.

Preferred Qualifications:

• PMP certified.
• VA or Federal experience.
• Prior experience working in a healthcare organization (e.g., hospital, health system, health insurance company, military health etc.).
• Availability to work from the Trilogy office in Arlington, VA 1-2 times per month.

Benefits (including but not limited to):

• Health, dental, and vision plans
• Optional FSA
• Paid parental leave
• Safe Harbor 401(k) with employer contributions 100% vested from day 1
• Paid time off and 11 paid holidays
• No cost group term life/AD&D plan, and optional supplemental coverage
• Pet insurance
• Monthly phone and internet stipend
• Tuition and training reimbursement

Regarding remote positions, Trilogy Federal is able to offer virtual employment in the following states: Colorado, Connecticut, D.C., Florida, Georgia, Illinois, Maryland, New York, South Carolina, Texas, and Virginia.

Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.