Senior Program Analyst

Job Responsibilities

• Develop and update educational materials, policy guidance, and procedural documentation.
• Edit and review internal and external communications to ensure accuracy, consistency, and clarity.
• Serve as a liaison between stakeholders and maintain and update program-related website content in support of centralized communications efforts.
• Collect, analyze, and summarize data to develop recommendations and briefings for client leadership.
• Prepare summary reports, training materials, presentations, and other communications related to program activities, operations, and policies.
• Provide high-level guidance and support on policies, business rules, processes, systems, roles, and responsibilities across program operations.
• Develop and deliver training for staff on organizational policies, procedures, business processes, stakeholder engagement, timelines, and operational requirements.
• Document business processes and best practices to support continuity of operations, knowledge management, and staff training.
• Assist leadership in planning, coordinating, and executing executive meetings, advisory councils, and other high-profile engagements with internal and external stakeholders.
• Review funding opportunities, strategic initiatives, policy updates, and organizational guidance to assess potential program impacts.
• Monitor changes to applicable policies, regulations, and guidance to ensure program compliance and recommend process improvements as needed.
• Participate in program, project, and staff meetings, providing updates and recommendations to support organizational objectives.
• Develop, revise, and maintain standard operating procedures (SOPs), desk guides, internal guidance, and other process documentation supporting program administration and business operations.
• Prepare responses to requests for information from executive leadership, oversight organizations, funding agencies, and other internal and external stakeholders.
• Collaborate with cross-functional teams to improve operational efficiency, strengthen business processes, and support strategic initiatives.
• Perform other duties as assigned.

Required Qualifications

Bachelor's degree in Public Administration, Business Administration, Public Policy, Communications, Life Sciences, or a related field. An advanced degree is a plus.
Minimum of 7 years of progressively responsible experience supporting complex federal programs, research administration, program operations, or policy implementation.
Demonstrated experience interpreting and applying federal policies, regulations, business rules, and standard operating procedures.
Experience developing, documenting, and improving business processes, operational guidance, and standard operating procedures (SOPs).
Strong written and verbal communication skills, with experience drafting executive correspondence, reports, briefing materials, presentations, and policy guidance.
Experience developing and delivering training materials, educational resources, and user guidance for diverse stakeholder groups.
Ability to collect, analyze, and synthesize qualitative and quantitative information into clear, actionable recommendations for leadership.
Experience coordinating cross-functional initiatives and working effectively with executive leadership, program staff, and external stakeholders.
Exceptional organizational, project management, and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
Strong editing and proofreading skills with exceptional attention to detail and accuracy.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
Ability to work independently while collaborating effectively within a multidisciplinary team.