Req number:
R7922Employment type:
Full timeWorksite flexibility:
RemoteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Senior Production Support Engineer – NICE Actimize/ETL ready to take us to the next level! If you have Level 2 and Level 3 (L2/L3) production support, application maintenance, and incident management of critical enterprise-scale financial crime detection platforms and are looking for your next career move, apply nowJob Description
We are looking for a Senior Production Support Engineer – NICE Actimize/ETL to manage and optimize production operations for financial crime detection platforms. This position will be full-time and remote.
What You’ll Do
Actimize Application & Platform Support (L2/L3)
Incident & Problem Management: Provide end-to-end support for core Actimize platforms including SAM (Suspicious Activity Monitoring), UDM (Universal Data Model), CDD (Customer Due Diligence), and ActOne
System Troubleshooting: Actively investigate, diagnose, and resolve platform issues related to Actimize risk-case generation, alert processing engines, and the Risk Case Manager (RCM) worker processes
Root Cause Analysis (RCA): Spearhead technical investigations on high-impact incident tickets using tools like ServiceNow or Jira, publishing precise technical post-mortems and long-term resolution paths
Environment Maintenance: Lead hotfix and emergency patch installations, supporting platform upgrades and regular deployments across development, staging, and production clusters
Database Data Auditing & SQL Optimization
Production Debugging: Write complex, highly optimized SQL queries, stored procedures, joins, and indexing tasks to parse and resolve data discrepancies across high-volume relational systems like Oracle, MS SQL Server, or PostgreSQL
Database Performance Tuning: Track background performance locks, database fragmentation, and blocking processes to ensure query executions do not breach defined production latency thresholds
Data Rectification: Formulate safe data-patching scripts to fix upstream corruption issues affecting Actimize reporting metrics without violating data schema rules
ETL & Batch Pipeline Monitoring
Batch Operations Management: Monitor and support overnight ETL batch loads, automated data feeds, and incoming file ingestion pipelines
Pipeline Debugging: Quickly isolate and correct pipeline breaks stemming from malformed source data arrays or schema mismatches in data integration routines
Automation Engineering: Build or improve operating system wrappers using Linux Shell Scripting (Bash) or Python to automate repetitive pipeline verification checklists and reduce manual validation workloads
Scheduling Governance: Schedule, monitor, and optimize orchestration tasks using commercial enterprise work schedulers such as Control-M, Autosys, or UC4
What You’ll Need
Required:
5+ years of experience in database data auditing and SQL optimization
Expertise in writing optimized SQL queries, stored procedures, joins, and indexing tasks
Proven ability to debug pipeline breaks and manage ETL batch operations
Experience with enterprise work schedulers such as Control-M, Autosys, or UC4
Proficiency in Linux Shell Scripting (Bash) or Python
Preferred:
Familiarity with NICE Actimize modules including SAM, UDM, CDD, and ActOne
Hands-on experience with incident management tools like ServiceNow or Jira
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
Skills Required
- 5+ years of experience in database data auditing and SQL optimization
- Expertise writing optimized SQL queries, stored procedures, joins, and indexing
- Proven ability to debug pipeline breaks and manage ETL batch operations
- Experience with enterprise work schedulers such as Control-M, Autosys, or UC4
- Proficiency in Linux Shell Scripting (Bash) or Python
- Experience supporting production applications at L2/L3 including incident management and application maintenance
- Experience with Oracle, MS SQL Server, or PostgreSQL (high-volume relational systems)
- Familiarity with NICE Actimize modules including SAM, UDM, CDD, and ActOne
- Hands-on experience with incident management tools like ServiceNow or Jira
CAI (cai.io). Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CAI (cai.io). and has not been reviewed or approved by CAI (cai.io)..
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Retirement Support — Retirement contributions and an ownership component are highlighted as standout perks and positioned as a key strength of the package. This is framed as a notable differentiator within the overall offering.
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Wellbeing & Lifestyle Benefits — A wellness program that can reduce medical premiums, an Employee Assistance Program, and active employee resource groups are emphasized. A work-from-anywhere philosophy and flexible scheduling are also presented as quality-of-life benefits when client needs allow.
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Affordable Benefits — The primary medical setup is described as a high-deductible option with low premiums and an HSA contribution, which some view as cost-effective. Wellness participation is stated to further lower monthly premiums.
CAI (cai.io). Insights
What We Do
CAI is a global services firm with over 8,700 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what’s right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise
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