We are seeking a highly skilled and customer-focused Lead Product Support Representative to join our team. As the Lead Product Support, you will be responsible for providing technical support to our customers, leading a team of support engineers, and ensuring the timely resolution of technical issues.
Responsibilities
- Lead a team of technical support engineers, providing guidance and support
- Provide technical support to customers, troubleshooting and resolving complex technical issues
- Collaborate with cross-functional teams to escalate and resolve customer issues
- Develop and maintain strong customer relationships
- Identify opportunities for process improvements and implement best practices
- Provide training and mentorship to support engineers
- Maintain accurate documentation of customer interactions and issue resolutions
- Stay up-to-date with the latest product features and enhancements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in technical support, with at least 2+ years in a leadership role
- Strong technical troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Proficient in using support ticketing systems and CRM software
- Experience with cloud-based technologies is a plus
- Ability to work in a fast-paced and dynamic environment
- Strong leadership and team management skills
- Ability to prioritize tasks and meet deadlines
What We Do
HR Force was built with the vision of connecting the right people with the right business entity. We are firm believers in utilization of talent for the advancement & betterment of humankind, and live by a policy of "no talent goes unnoticed”.
Our Services include
Talent Acquisition Management
Culture & Employee Branding
Compensation & Benefits Management
Performance Management & Training Development
Internal Policy Creation and Implementation
