- Lead the customer onboarding journey, starting with internal handoff call from sales and customer kickoff call
- Deliver high quality training and instruction that positions the product as the best solution to meet the customer's vision
- Work with new customers to configure, initialize, and pilot run our software products.
- Drive adaptation and expectations at this beginning stage of the customer journey and empathize with the customer in order to ensure that our technology solutions are set up for their specific needs
- Ensure onboarding criteria are completed prior to transitioning to the next step in the customer's journey
- Keep all projects organized and fully utilize all provided tools to document progress
- Communicate specific customer needs clearly with product engineering team
- Discuss any escalated or complicated needs with the product and technology Leadership team
- Become established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights
- Proactively handle conflict situations, offer creative solutions, and prevent customer churn
- Makes frequent touches via phone, email, screen share to customers post training
- Assist in creating and implementing onboarding and customer success processes and materials
- Assist the enablement Team in creating internal and customer facing educational materials as needed
- Other duties as requested by management
- Participate in continuous learning, product rollout sessions, and other internal training opportunities.
QUALIFICATIONS, EXPERIENCE AND SKILLS
- BA/BS Degree in a technical discipline
- 9+ years relevant working experience, with at least 3 years on customer onboarding or product implementation role in technology companies
- Knowledge on in international trade, ocean and air shipping, and global freight forwarding
- Comfortable and confident verbal and written communication with internal and external customers
- Ability to prioritize and stay organized to complete items by the deadline
- Proficiency in SQL and Office tools
- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Possess strong customer empathy and a solid sense of humour
#LI-AA6
Skills Required
- BA/BS Degree in a technical discipline
- 9+ years relevant working experience in technology companies
- 3 years on customer onboarding or product implementation role
- Knowledge on international trade, ocean and air shipping, and global freight forwarding
- Comfortable and confident verbal and written communication with internal and external customers
- Ability to prioritize and stay organized
- Proficiency in SQL
- Proficiency in Office tools
- Strengths in problem solving, issue-resolution, and attention to detail
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
