We’re looking for someone who’s curious, analytical, and customer focused. Someone who explores issues beyond the surface to understand root causes, connects market dynamics to business outcomes, and helps guide decisions through thoughtful analysis and clear communication.
Position Compensation Range:
$88,000.00 - $145,000.00Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
What You’ll Do
- Partner directly with state product managers to diagnose the root causes behind profit, growth, and retention trends — and co-develop the actions to address them.
- Monitor and analyze performance of product lines, agents, and books of business; identify the trends and opportunities.
- Evaluate profit drivers and turn performance analysis into concrete strategy recommendations across profit, growth, retention, and overall book health.
- Track competitor products, pricing, target markets, and program changes; summarize what they mean for our competitive position and where we should respond.
- Produce competitive research using multiple sources of market and performance information; form a point of view and recommend actions to leadership.
- Stay current on competitor rate changes, rating enhancements, and program changes; review filings, rate and rule manuals, and assess the business impact for our lines.
- Partner across pricing/actuarial, underwriting, and claims to pressure-test recommendations and keep products compliant and financially sound.
- Research and shape concepts for new or enhanced products and services, including identifying product gaps and the opportunities behind them.
- Support development of underwriting guidelines and standards; serve as a subject-matter resource on guidelines and contract language as needed.
- Translate insights from pricing and predictive models into product strategy and recommendations.
- May serve as project lead for product and service implementations, using sound project-management practices.
What You’ll Bring
Required qualifications:
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated experience performing complex financial, actuarial or business analysis.
- Solid knowledge and understanding of customer, business industry, insurance, underwriting guidelines and risk concepts in area of expertise.
- Demonstrated problem-solving and analytical skills to review complex products, and/or lines of business.
- Demonstrated experience making independent decisions.
- Demonstrated experience in project management methodologies, practices, techniques and tools.
In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations:
Madison, WI 53783 or Boston, MA 02110.
Travel Requirements
•Up to 10%.
Physical Requirements
•Work that primarily involves sitting/standing.
- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
#LI-SK1Skills Required
- Experience providing customer-driven solutions, support, or service
- Experience performing complex financial, actuarial, or business analysis
- Solid knowledge of insurance industry, underwriting guidelines, and risk concepts
- Demonstrated problem-solving and analytical skills to review complex products or lines of business
- Demonstrated experience making independent decisions
- Experience with project management methodologies, practices, techniques, and tools
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
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Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
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Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
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Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
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