Senior Product Owner - Financial Wellbeing

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Job Description Summary

Job Description

JOB TITLE: Senior Product Owner, Financial Wellbeing

LOCATION: Chester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above

Do you want to be part of a team who are truly making a difference and is passionate about a working environment that embraces diversity, inclusivity? In Financial Wellbeing (within our Consumer Lending division), we provide customers with simple, flexible, and sustainable ways to manage their financial difficulties, to help them be more financially resilient. This team, now more than ever, plays a crucial role in ensuring we support all our customers, both in their good times and when they are experiencing challenges. Our dynamic and fast-paced team, work hard every day to make a significant difference to how Lloyds Banking Group supports customers in financial difficulty.

We're looking for a Senior Product Owner to join our Recoveries & Application Management Lab, where you'll lead teams and innovate to go faster, inspire others to collaborate and demonstrate a growth mindset.

The Recoveries & Application Management Lab is a fast paced and forward-thinking Lab where teams are empowered to think big, test and learn and drive outstanding changes for our customers and the Bank. We're responsible for the modernization of the technology systems that support our customers in financial difficulty and our exceptional customer service teams that support those customers.

This role is an opportunity to collaborate with Engineering and Design to deliver high profile customer-facing change and be at the forefront of key transformations which the Group is delivering including allowing customers and colleagues to interact with new and innovative architecture.

You'll be responsible for the release of incremental value, ensuring our continuous agile maturity and act as a key interface for Financial Wellbeing to other areas of the business who rely on our products to build their end-to-end customer journeys. This is achieved by fostering collaborative, empowered product and engineering teams, nurturing them to take ownership of the relevant outcomes, in a truly innovative environment.

• Lead multiple feature teams across our products to deliver changes to our customer and colleague journeys

• Creating great customer outcomes through deep understanding of customers’ needs

• Delivering change from idea to implementation delivering to agreed scope, cost, quality and timescales

• Owning, building and prioritising a backlog of changes to our products, leading a team to deliver at pace

• Building strong relationships across areas of the Bank and partner teams and deliver through collaboration

• Strong understanding of risks and control processes, mitigating BAU and change risks

• Oversee the budget for the feature team including inbound and outbound funding

• Accountability for the vision for multiple complex products balancing the needs of customers, partners and risk

• Experience in creating and driving inspired product roadmaps based on understanding our customers’ needs, personas, value propositions and customer landscapes

• Influencing skills across all levels of the organisation using data and insights to deliver maximum value for the customer and business

• Experience in applying agile methodologies to optimise innovation development and delivery e.g. Scrum, Kanban, Jira & Confluence, and experience of leading an agile team

• Financial planning and cost control - a track record of delivering within multi-million-pound budget and using resources effectively

• Strong dependency and risk management experience

• An experienced product leader with a track record of managing multiple teams

• Good technical understanding to support communication between business leaders and engineering teams

• You're an exceptional teammate and constantly looking ways to drive improvements in how the team works together

• You can demonstrate exceptional problem-solving skills, be able to think critically and breakdown complexity into logical structure, whilst understanding the strategic big picture

• You have a well-developed communication kit bag with extensive experience presenting and engaging with senior leaders

• You can confidently deliver best in class customer experiences.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, we’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.