Senior Product Marketing Manager

So, what’s the role all about?

This senior-level position on the CXone Mpower AI platform product marketing team will help accelerate enterprise deals with high-impact programs and materials focused on the power of the platform and its transformational AI capabilities.

In our AI-first era, AI is longer just a tool in customer service, it’s a platform. NiCE CXone Mpower is the AI platform for CX. Built in the cloud, CXone Mpower replaces legacy limitations with speed, scale, and innovation. It drives AI transformation across the enterprise by automating service from intent to fulfillment, augmenting the workforce with real-time intelligence, and orchestrating workflows on one unified platform.

How will you make an impact?

• Effective collaboration across the organization with product management, pre-sales, sales executives, product marketing colleagues and more
• High-impact sales enablement content and programs, including training
• Differentiated and technically oriented Analyst Relations content for RFIs, briefings, etc.
• Engaging and precisely written and produced thought leadership including eBooks, whitepapers, blogs, etc.
• Ongoing oversight of designated AI platform elements, including web pages, sales collateral, etc.
• Strategic and collaborative work with customers for in-person events and webinars

Have you got what it takes?

• 7+ years of experience with platform-level SaaS product marketing and/or CCaaS product marketing
• Curiosity and drive to create and deliver the right story, for the right persona, at the right time in the sales funnel, that’s aligned to CXone Mpower positioning and messaging
• Ability to navigate and collaborate with a large and diverse group of talented people, spanning solution engineers, sales executives, product management, and others
• Proven ability to distill and translate technology features into differentiating value propositions and leverage market, competitive, and customer knowledge into business outcome focused content
• Proven ability to manage, track, and deliver multiple projects simultaneously and on deadline
• Outstanding written and verbal communication skills, and effective presentation capabilities
• Ability to work cross-functionally with peer group, senior leadership, and independently to achieve business goals
• Excellent influence and consensus-building skills
• A bachelor’s degree in business management, Marketing or related field or equivalent work experience required

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Requisition ID: 
Reporting into: Director, Product Marketing
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!