Senior Product Manager

Senior Product Manager 

Softrams, a Tria Federal company (Tria), prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans. 

Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector. 

At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being. 

Job Description:  

Tria is seeking a Senior Product Manager/Health Policy SME with expertise in value-based care (VBC) models, healthcare payment transformation, and care delivery innovation, and in translating complex federal and healthcare policy into actionable product requirements and user stories. The Senior Product Manager/Health Policy SME works with cross-functional teams to prioritize policy-driven features and build scalable software products that support modern healthcare delivery and reimbursement models. This role is part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions. 

This is a hybrid employment opportunity with 2 days onsite at Baltimore. All remote work must be performed in the United States.   

Basic Requirements:   

• Ability to successfully obtain a U.S. Federal Position of Trust clearance designation.   

• Must reside in and be able to perform work in the United States.   

• Must have lived in the United States for 3 of the last 5 years.  

• A bachelor’s degree is required.   

• 12 years of experience in software agile delivery working with working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.).    

• 5+ years of total experience as a product owner, business analyst, product analyst, and experience supporting the capture of requirements and developing business process models.   
• 3+ years of experience with healthcare IT programs, including working with value-based care models, alternative payment models (APMs), or population health initiatives 

Additional Qualifications:   

• Demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements.   

• Demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders.   

• Excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand.   

• Comfort with ambiguity and a knack for bringing order to chaos.  

• Experience helping new teams form and norm and the ability to help teams surface and resolve conflict in a healthy way.  

• Experience working with public facing civic tech projects. Other government contract experience will be considered.   

• Experience with Scaled Agile Framework (SAFe).   

• Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM).   

• Ability to perform business process modeling and develop business process flows and concepts of operation for complex systems.    

• In-depth knowledge of value-based care frameworks, including accountable care organizations (ACOs), bundled payments, quality measurement, and population health management  

• Experience supporting payment reform initiatives, care coordination programs, or quality reporting systems  

• Familiarity with CMS innovation models, Medicare/Medicaid payment transformation, and healthcare quality programs is preferred 

Responsibilities: 

• Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis.   

• Maintain and enhance a Product roadmap and collaborate with the client on prioritization and capacity planning 

• Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind.   

• Become an expert in the client’s regulations, policies, and systems.  

• Work with the Product Manager, designers, the customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points.    

• Conduct policy analysis toward developing and adapting business requirements.   

• Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback.   

• Work with sprint team to implement and accept user stories as defined.   

• Work with the customer to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting).   

• Develop Change Requests following change control policies and procedures established to monitor and control product vision.   

• Become an expert in the client’s care delivery models, reimbursement structures, and policy frameworks supporting value-based care  

• Conduct policy and program analysis to support value-based care initiatives and translate them into product requirements 

 Public Trust Clearance: 

Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.  

Work Location: 

Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. This role requires the employee to be available to go to our Woodlawn MD office twice a week. However, with employees spread across 40+ states, we have many remote roles.  

EEO Statement: 

Tria is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Tria is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at [email protected]. 

Know your rights poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf