ECI has an exciting opportunity for an experienced Senior Product Manager to join our team. In this role, you will play a crucial leadership & contributor role in ensuring client satisfaction, driving Digital project sales, and overseeing and optimizing the complete execution of offshore delivery. You'll introduce clients to ECI's digital capabilities during pre-sales activities, help win deals, transition them into projects, and ensure their success through ongoing oversight and communication between clients, cross-department collaboration with other teams at ECI, and the offshore delivery team.
This is a hybrid role for candidates based in a commutable distance to New York, NY; 3 days in office, 2 remote.
What you will do:
- Collaborate with the Sales team to identify sales-qualified leads and conduct pre-discovery meetings to understand their business and project needs.
- Provide feedback and set expectations with the Sales team regarding opportunities and sales-qualified leads, good fit Digital project scopes.
- Convert pre-discovery insights and requirements into proposals, working with offshore delivery leads, SMEs, and the Director of Product Management, Digital Services to refine and align proposals.
- Optimize proposals through estimate reviews and requirement clarification with offshore delivery leads and architects.
- Pitch proposals to prospective client stakeholders, highlighting ECI's digital value propositions as well as describing the scope of the engagement. Then gathering feedback and aligning with the client & offshore delivery team with the goal of providing a Statement of Work (SOW) for proposed project work.
- Plan project kickoffs with offshore delivery leads, coordinating & providing input on resource staffing and assisting in formulating project execution plans.
- Ensure successful project execution, maintain a positive client experience and account management, and act as a liaison between clients and the offshore delivery team.
- Identify upsell opportunities within existing accounts and build upon existing client relationships to identify additional digital transformation needs.
- Maximize funnel conversion between project phases (Discovery, Design, Implementation, Support & Maintenance).
- Ensure the renewal of existing support and maintenance accounts.
- Act as a subject matter expert on cloud (AWS & Azure), data applications & pipelines, application development, and AI solutions, providing consultative resources to clients and internal ECI team members.
- Assist in hiring new Product Owners and/or offshore technical resources.
- Collaborate and contribute to department-level strategy and KPIs with the Director of Product Management, Digital Services.
- Collaborate with offshore leads on delivery processes and optimization.
- Conduct weekly, monthly, and quarterly update and status meetings with clients as needed.
- Be prepared to conduct status updates with offshore project teams ad hoc and contribute to project work as necessary.
- Define requirements for project releases and iterations by writing PRDs, assisting in writing user stories and acceptance criteria, and applying agile methodologies.
- Attend workshops, take certifications, and advance knowledge across project domain types.
- May be expected to travel to conferences, client offices, or NYC headquarters.
Who you are:
Education and Experience
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field.
- Experience: Minimum of 5-7 years in project management, consulting, product management, or a related field.
- Proven experience in cloud technologies (AWS & Azure), data applications & pipelines, application development, and AI solutions.
- Consulting experience is a major plus as we interface with many clients in advisory way.
SKILLS AND COMPETENCIES
- Technical Expertise: Strong understanding of cloud platforms (AWS & Azure), proficiency in third party SaaS, data applications/tools/services, data pipeline architecture, custom application development, and AI solutions.
- For all areas mentioned, strong understanding of their use cases, common application architecture & systems design, functional & technical requirements, and project implementation plans.
- Project Management: Experience with agile methodologies and writing PRDs, user stories, and acceptance criteria. Ability to plan, execute, and manage projects from discovery to support & maintenance phases.
- Sales and Business Development: Ability to work with sales-qualified leads through the requirement gathering phase and convert them into actionable proposals. Experience in pitching proposals and presenting value propositions to clients.
- Collaboration and Communication: Excellent communication skills to liaise between clients and offshore delivery teams. Ability to collaborate with sales teams, offshore leads, architects, and SMEs.
- Leadership and Strategy: Strong leadership skills to assist in hiring and managing project teams. Ability to contribute to department-level strategy and KPIs.
- Client Relationship Management: Experience in building and maintaining client relationships. Ability to identify upsell opportunities and ensure the renewal of support and maintenance accounts.
- Strong research capabilities: Ability to work autonomously and collaboratively to research new technologies & learn quickly.
PREFERRED CERTIFICATIONS
- Project Management Professional (PMP) or equivalent
- Certified ScrumMaster (CSM) or equivalent
- AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert
- Previous work with financial services firms (PE, Hedge Funds, Investment Banking, etc.)
- Experience working with MSPs and/or MSSPs and understanding types of service.
- Experience working with cybersecurity, GRC, and/or networking setup.
PERSONAL ATTRIBUTES
- Problem-Solving: Strong analytical and problem-solving skills.
- Adaptability: Ability to adapt to changing client needs and project requirements.
- Detail-Oriented: Attention to detail in project planning and execution.
- Self-sufficient: Ability to work autonomously and drive tasks forward
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $145,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
#LI-Hybrid
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5-7 years in project management, consulting, product management, or a related field.
- Proven experience in cloud technologies (AWS & Azure), data applications & pipelines, application development, and AI solutions.
What We Do
Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry. We enable 1000+ forward-thinking organizations around the world to reach new performance levels through innovative technology solutions that drive business transformation. ECI uniquely understands the high touch needs of organizations in the financial space and our experience servicing these global leaders gives ECI the edge as your trusted technology partner. With offices across the United States, Europe, and Asia, we provide localized, personalized service on a global scale. ECI employs more than 900 professionals around the world, and we have a proven track record of employing the best employees which is important when building out teams to support clients.
