Jobs at ECI

The Cloud Network Architect designs and implements cloud networking solutions, ensuring performance, security, and compliance while engaging directly with clients. The role involves overseeing infrastructure, enhancing network efficiency, and using Infrastructure-as-Code methodologies.

Provide tier-3 systems engineering and technical leadership for cloud and on-prem environments (Microsoft 365/Azure, Exchange, AD), lead migrations and implementations, perform root cause analysis and remediation, maintain security and patching, document architectures and runbooks, and audit client environments with security best-practices.

Lead technical delivery for client environments including Microsoft 365/Azure, Exchange, Active Directory, virtualization, and security. Serve as tier-3 escalation and technical lead for migrations, implementations, and incident response. Perform system maintenance, audits, documentation, and apply best-practice security configurations while delivering long-term fixes and contributing to knowledgebase and runbooks.

The Business Analyst bridges business needs and technology solutions by gathering requirements, facilitating workshops, and ensuring project alignment with strategic goals. Responsibilities include gap analysis, user acceptance testing, process optimization, and stakeholder communication.

The Client Technology Manager oversees IT managed services for clients, ensuring satisfaction through relationship management, project delivery, and technical support, while leading a team of engineers.

Design, implement, and support on-prem and cloud network infrastructures globally. Configure networking hardware and virtual networking, firewalls, VPNs and SD-WAN. Collaborate with architects and clients, document projects, meet deadlines, and mentor junior network engineers while working onsite during the specified shift.

Oversee the NOC team, ensuring monitoring and troubleshooting of network systems, provide leadership, manage incidents, and improve operations performance.

Provide end-user desktop support and server administration for multiple clients, resolving level 1 and 2 issues related to Windows, Office 365, and other technologies while ensuring high client satisfaction.

Design, implement, and support on-prem and cloud network infrastructures for global clients. Install and configure networking and virtual networking equipment, lead network projects, collaborate with architects, engage with clients, and mentor junior engineers. Ensure performance, security, scalability, and documentation while following professional services workflows.

Provide 24x7 network support and escalation for global clients: troubleshoot Cisco routing/switching, firewalls, VPNs, wireless; perform network and vulnerability assessments; execute network projects, changes, onboarding/offboarding, and client-facing calls.

The Transition Engineer will manage workstation and mobile device migrations, support end-users with technical challenges, and ensure compliance with IT policies.

The Senior Network Escalation Engineer provides 24x7 technical support, troubleshooting complex network issues, managing projects, and ensuring customer satisfaction for clients in various sectors.

Provide 24x7 network support and escalation for global clients: troubleshoot multi-vendor routing, switching, firewalls and VPNs; perform network assessments, remediation, change implementation, and project work (office turn-ups, VPNs, refreshes); engage clients, lead design and scope, and support onboarding/offboarding.

Design, implement, and maintain global LAN/WAN/wireless infrastructures (on‑prem and cloud). Troubleshoot Cisco/Palo Alto/FortiGate networks, lead escalation for outages, provide technical leadership, mentor team members, engage with clients, evaluate emerging technologies, and maintain network documentation.

The NOC Engineer is responsible for 24/7 monitoring, operations, and support of network and system devices, addressing Level 1 and 2 service tickets, ensuring effective incident management and customer communication, and coordinating with third-party ISPs and collaboration teams.

Design and develop ServiceNow solutions, optimize ITSM, CSM, FSM modules, lead projects, resolve technical issues, and provide mentorship.

The Desktop Support Engineer will resolve Level 1 and Level 2 desktop support issues for end-users, manage incidents, provide software maintenance, and support Active Directory tasks in a Microsoft environment.

The Associate Architect will design and develop ETL-based data solutions using Azure, work on data transformation pipelines, and support user issues while collaborating in an agile environment.

The Senior Network Escalation Engineer provides 24x7 customer support by troubleshooting complex network issues, overseeing projects, and ensuring client satisfaction across the global financial services sector.

The Network Implementation Manager oversees a team of engineers, manages complex network projects, enforces technical standards, and ensures effective communication with clients and stakeholders.