Jobs at ECI

The Senior Implementation Engineer implements client technologies globally, manages on-premises infrastructure, and cloud solutions, and drives project objectives to closure with minimal supervision while ensuring effective communication and documentation.

Lead regional strategy, P&L, and operational performance for the West region. Drive growth, customer satisfaction, compliance, and leadership development across regional teams while collaborating with matrixed stakeholders and traveling to support client relationships.

Provide day-to-day client support, own and resolve client action items, build relationships with executive stakeholders, assist with business reviews and reporting, track relationship health and risks, and begin applying product knowledge to identify basic upsell opportunities.

Senior Systems Engineer responsible for tier-3 support and technical leadership for cloud (Microsoft 365/Azure) and on-prem infrastructure, email and AD administration, virtualization (VMware/Hyper-V), security configuration, incident response, migrations, documentation, and long-term remediation.

The Senior Systems Engineer will oversee technical delivery, support cloud implementations, manage security systems, and lead project implementations. Collaborate across teams to solve complex technical challenges and document processes.

The Client Technology Manager oversees IT managed services for client accounts, manages relationships, mitigates risks, and leads projects involving modern technology infrastructure.

The Systems Services Engineer manages AD tools, handles O365 and Azure administration, provides user support, and monitors infrastructure operations.

Design, implement, and maintain enterprise LAN/WAN/wireless and cloud network infrastructures. Troubleshoot multi-vendor routing, switching, SD-WAN and firewall issues, lead incident escalation and resolution, provide technical leadership and mentoring, evaluate emerging technologies, engage with clients to design tailored solutions, and maintain network documentation.

The Cloud Architect at ECI delivers technical support and advice for cloud services, mentors teams, and develops best practices for cloud deployment, ensuring high-quality client service in a fast-paced environment.

The Business Analyst role requires facilitating Agile sprints, managing requirements for Salesforce CRM, ensuring quality outcomes, and coordinating cross-platform integrations while communicating with stakeholders.

Lead delivery of managed IT services for a portfolio of financial-services clients, manage client relationships and technical teams, drive infrastructure modernization and migrations, ensure security and compliance, handle escalations, and collaborate across stakeholders to deliver projects and continuous improvement.

Providing end-user desktop support for multiple users, resolving Level 1 and 2 service tickets, managing Active Directory, and performing system maintenance tasks.

The Cloud Network Architect designs and implements cloud networking solutions, ensuring performance, security, and compliance while engaging directly with clients. The role involves overseeing infrastructure, enhancing network efficiency, and using Infrastructure-as-Code methodologies.

Lead technical delivery for client environments including Microsoft 365/Azure, Exchange, Active Directory, virtualization, and security. Serve as tier-3 escalation and technical lead for migrations, implementations, and incident response. Perform system maintenance, audits, documentation, and apply best-practice security configurations while delivering long-term fixes and contributing to knowledgebase and runbooks.

Provide tier-3 systems engineering and technical leadership for cloud and on-prem environments (Microsoft 365/Azure, Exchange, AD), lead migrations and implementations, perform root cause analysis and remediation, maintain security and patching, document architectures and runbooks, and audit client environments with security best-practices.

Provide tier-3 systems and cloud support for a portfolio of clients: implement and maintain Microsoft 365/Azure and AWS infrastructures, manage mail/security platforms (Exchange, Google Workspace, Mimecast, Proofpoint), configure Intune/MDM, perform AD and patching tasks, respond to security incidents, document runbooks and SOPs, and support migrations, upgrades and vulnerability remediation.

The Business Analyst bridges business needs and technology solutions by gathering requirements, facilitating workshops, and ensuring project alignment with strategic goals. Responsibilities include gap analysis, user acceptance testing, process optimization, and stakeholder communication.

The Client Technology Manager oversees IT managed services for clients, ensuring satisfaction through relationship management, project delivery, and technical support, while leading a team of engineers.

Design, implement, and support on-prem and cloud network infrastructures globally. Configure networking hardware and virtual networking, firewalls, VPNs and SD-WAN. Collaborate with architects and clients, document projects, meet deadlines, and mentor junior network engineers while working onsite during the specified shift.

The Senior Product Manager will lead client interactions, drive digital project sales, oversee offshore delivery, and maximize client satisfaction and project success.