Jobs at ECI

Provide 24x7 network support and escalation for global clients: troubleshoot Cisco routing/switching, firewalls, VPNs, wireless; perform network and vulnerability assessments; execute network projects, changes, onboarding/offboarding, and client-facing calls.

The Transition Engineer will manage workstation and mobile device migrations, support end-users with technical challenges, and ensure compliance with IT policies.

Provide 24x7 network support and escalation for global clients: troubleshoot multi-vendor routing, switching, firewalls and VPNs; perform network assessments, remediation, change implementation, and project work (office turn-ups, VPNs, refreshes); engage clients, lead design and scope, and support onboarding/offboarding.

Design, implement, and maintain global LAN/WAN/wireless infrastructures (on‑prem and cloud). Troubleshoot Cisco/Palo Alto/FortiGate networks, lead escalation for outages, provide technical leadership, mentor team members, engage with clients, evaluate emerging technologies, and maintain network documentation.

The NOC Engineer is responsible for 24/7 monitoring, operations, and support of network and system devices, addressing Level 1 and 2 service tickets, ensuring effective incident management and customer communication, and coordinating with third-party ISPs and collaboration teams.

The Network Implementation Manager oversees a team of engineers, manages complex network projects, enforces technical standards, and ensures effective communication with clients and stakeholders.

Provide 24x7 global customer support and escalation for complex networking issues. Troubleshoot and remediate routing, switching, VPNs, wireless, and firewall problems; perform vulnerability assessments; prepare and execute changes; lead network projects, onboarding/offboarding, and client calls while ensuring high customer satisfaction.

Serve as a pre-sales Technical Architect guiding clients from discovery to implementation. Design and build cloud solutions, qualify solution fit, document requirements, create solution proposals, act as technical escalation for ECI products, collaborate with product and GTM teams, and travel up to 25% to support customers and implementations.

Provide 24x7 technical escalation support for global clients, troubleshooting Cisco routing/switching, firewalls, VPNs and wireless; perform network and vulnerability assessments; lead network projects and changes, onboard/offboard clients, and drive network design and client communication to ensure timely delivery and high customer satisfaction.

The Senior Implementation Engineer implements client technologies globally, manages on-premises infrastructure, and cloud solutions, and drives project objectives to closure with minimal supervision while ensuring effective communication and documentation.

Senior Systems Engineer responsible for tier-3 support and technical leadership for cloud (Microsoft 365/Azure) and on-prem infrastructure, email and AD administration, virtualization (VMware/Hyper-V), security configuration, incident response, migrations, documentation, and long-term remediation.

Design, implement, and maintain enterprise LAN/WAN/wireless and cloud network infrastructures. Troubleshoot multi-vendor routing, switching, SD-WAN and firewall issues, lead incident escalation and resolution, provide technical leadership and mentoring, evaluate emerging technologies, engage with clients to design tailored solutions, and maintain network documentation.

Provide tier-3 systems engineering and technical leadership for cloud and on-prem environments (Microsoft 365/Azure, Exchange, AD), lead migrations and implementations, perform root cause analysis and remediation, maintain security and patching, document architectures and runbooks, and audit client environments with security best-practices.

Lead technical delivery for client environments including Microsoft 365/Azure, Exchange, Active Directory, virtualization, and security. Serve as tier-3 escalation and technical lead for migrations, implementations, and incident response. Perform system maintenance, audits, documentation, and apply best-practice security configurations while delivering long-term fixes and contributing to knowledgebase and runbooks.

The Client Technology Manager oversees IT managed services for clients, ensuring satisfaction through relationship management, project delivery, and technical support, while leading a team of engineers.

Oversee the NOC team, ensuring monitoring and troubleshooting of network systems, provide leadership, manage incidents, and improve operations performance.