Our Opportunity:
Chewy is seeking a Sr. Product Manager to help shape and deliver best-in-class Autoship shopping experiences. The role will be based out of our Seattle or Boston Office. This role will own high-impact areas of the subscriber customer journey.
In this role, you will define strategy and drive execution for experiences that help pet parents shop with confidence and ease. This role will focus on driving Autoship signups and basket building. You will build new end-to-end shopping experiences that span multiple parts of the funnel, as well as improve current features. You will partner with engineering, design, analytics, and other product and business leaders across Chewy to build customer-focused experiences and drive the growth of our business. We are looking for a product leader with a strong sense of ownership, customer empathy, and Retail business acumen.
What You'll Do:
Drive Autoship Acquisition
- Define and execute delightful signup flows where customers clearly understand the benefits of signing up for Autoship
- Identify and solve customer experience friction points
- Partner with Category business teams and Promotions tech teams to ensure our Autoship promotions customer experiences address both short term (signup) and long term (retention) goals
Expand Autoship Use with Current Subscribers
- Use your customer-first mindset to build friction-free shopping experiences for subscribers to add additional items to Autoship
- Develop a basket building strategy that gives subscribers delightful opportunities to ship items with an upcoming Autoship order
- Define and analyze measures of success (KPIs) to understand how basket building impacts subscriber satisfaction and retention
- Own backlog prioritization and day-to-day product decisions that balance customer impact with technical realities.
What You'll Need:
- 5+ years of experience in product management or related field, ideally owning customer-facing digital experiences.
- Experience in eCommerce, B2C, marketplace, or subscription-based businesses
- BS in Computer Science, Engineering, Business, or a comparable domain; or equivalent experience.
- Strong analytical skills with demonstrated experience using data to drive prioritization and decision making
- Experience leading cross-functional initiatives with engineering, design, and analytics.
- Excellent written and verbal communication skills, including experience presenting to senior leadership.
- Ability to operate independently in ambiguous environments and drive clarity.
Bonus (if applicable):
- Experience owning high-traffic customer experiences
- Experience with experimentation frameworks and A/B testing
- Familiarity with SQL, Tableau, or similar analytics tools
The base salary range for this role is $141,000 - $225,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
