Our Opportunity:
Chewy's mission is to be the most trusted and most convenient online destination for pet parents and partners everywhere. We are passionate about meeting the needs of pets and their owners and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is dedicated to redefining how pet parents care for their pets and how veterinarians support them. We are on an exciting journey to develop a comprehensive set of virtual care solutions. These solutions deeply engage and connect vets and pet parents. They make it easier for pets of all builds and sizes to lead healthy, happy lives.
We are looking for an experienced Sr. Product Manager to join the healthcare division of Chewy in Boston, MA or Bellevue, WA offices.This high-profile role will be pivotal in defining and accomplishing the vision for clinical and operational infrastructure that supports our Virtual Care (Telehealth) platform.As a product leader, you will develop the vision, own the roadmap for a suite of technical products, and generate ideas for new capabilities, always ensuring that we continue to improve efficiency and effectiveness of our veterinary team. You will collaborate cross-functionally across Product, Build, Technology, Merchandising, Customer Service, Operations, and Executive teams to develop, build, and implement product vision and strategy. If you are a technically fluent, customer-obsessed product manager with a history of delivering impactful solutions, join us to shape the future of pet healthcare.
What You'll Do:
- Use your customer-first approach to drive the development and delivery of platform capabilities that improve care quality for pet parents and veterinary team efficiency.
- Serve as the connective tissue between clinical, business, and engineering teams - translating veterinary workflows and requirements into scalable technical solutions.
- Drive platform interoperability with the Chewy healthcare ecosystem, ensuring reliable, performant, and secure integrations across internal and external systems.
- Write detailed requirements and systems documentation, communicating complex ideas effectively with business, clinical, and technical Team Members.
- Navigate fluidly between technical discussions with engineers and articulating high-level product strategy to executives.
- Define and analyze indicators for new features; transform data insights into clear requirements for continuous product improvement.
- Develop and maintain a roadmap and prioritized product backlog, ensuring product vision aligns with both client and organizational goals.
- Create mechanisms to track progress and deliverables related to product/feature suite you own across all tech and non-tech tracks.
- Identify and proactively mitigate technical risks that could impact business outcomes, deliverables, or timelines.
What You'll Need:
- BS in Computer Science, Engineering, Business, or a comparable domain, or equivalent experience.
- 5+ years of experience in digital product management or equivalent area, with a focus on delivering APIs, platform products, or other backend systems.
- Demonstrated ability to conceptualize, develop, deliver, and scale products or services that drive measurable customer and business benefits.
- Proven track record of driving projects from concept to launch, including requirements gathering, risk mitigation, and cross-functional Team Member alignment.
- Excellent written and verbal communication skills, strong sense of ownership, urgency and drive, and a collaborative work style.
- Excellent analytical abilities with demonstrated experience turning data into actionable insights.
- Ability to travel periodically (< 10%).
Bonus:
- Experience launching new technology products/services in virtual care, telemedicine, digital health, or medical practices.
- Experience working with healthcare data standards (e.g. HL7/FHIR, SNOMED, NCPDP), EHRs/EMRs (e.g. Epic, Cerner), PIMs, or other veterinary clinical/medical systems
- In-depth experience with veterinary or human healthcare delivery in the US; clinical degrees (DVM, MD, PharmD, RN) and certifications are a strong plus
- Solid understanding of the pet care or healthcare industries and emerging trends
- MBA or an equivalent level of experience.
Work Arrangement:
- Hybrid Model: 3-4days in hub location per week.
- This role is NOT a remote role.
The base salary range for this role is $141,000 - $225,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
