Senior Product Manager

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Job Description:

Analyzes business systems, processes, and related data to determine how solutions can be engineered to provided new or improved business capabilities and/or processes. Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria. Function as a proxy product owner and subject matter expert for their various business domains. Core competencies included requirements engineering, requirements elicitation, processes modeling, and workshop facilitation. Prepares communications and makes presentations on system enhancements and/or alternatives.
Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise. Particularly at higher levels, sophisticated subject matter expertise is a requirement for success.
Applies in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines. Solves complex problems related to own job discipline by taking a new perspective on existing solutions. Builds consensus. Regularly acts as a resource for colleagues with less experience. Works independently, receives minimal guidance.
Strategy Development and Implementation

• Uses sound financial and market analysis to build a case for taking a strategic position and informing the business strategy.
• Understands and draws conclusions on strategic issues and reports to management.
• Calculates the potential ROI for a variety of opportunities in order to facilitate strategic decision-making.

Stakeholder Engagement

• Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner. Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. Develops trust and influence among key business partners. Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.

Process Improvement

• Anticipates and recognizes bottlenecks in work processes between teams and makes suggestions for ongoing improvement.
• Leads implementation teams and ensures the successful execution of new ideas or approaches.
• Coordinates with team to define the measures of success for process improvements.

Technical Communication/Presentation

• Breaks down complex information (e.g., legal, operational risk, and regulatory data) into understandable terminology and actionable concepts.
• Uses technical knowledge and expertise to generate comprehendible, broadly-applicable communications based on new and non-typical data.
• Designs differentiated technical communications (content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language.

Building a Business Case

• Identifies the presenting business issue impacting multiple teams and develops the rationale for initiating a project or change.
• Develops potential business solutions and tactics and conducts broad analysis (e.g., pros/cons, cost/benefit, risks, resources, timing) to determine the viability of various alternatives.
• Drafts the business case for change and presents recommended solution based on analysis to own leaders.

Project Management

• Integrates timelines and milestones across projects, identifying areas of synergy or dependency.
• Determines actual or potential gaps in resourcing for projects and recommends strategies to mitigate.
• Evaluates the progress of projects and makes adjustments (e.g., to task order or timeline) to keep the project on track.

Other Criteria

• Job Grade: 20I
• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.