The Role
Lead product strategy for in‑app voice and messaging within Trust & Safety. Improve communication quality, safety, UX, and scalability. Drive analytics and high‑velocity A/B testing, partner across Product, Engineering, Design, Data Science and Operations to deliver cross‑functional roadmaps and localized safety solutions.
Summary Generated by Built In
We are looking for a Senior Product Manager to join one of the teams within the Trust & Safety Unit, responsible for building a safe and reliable communication layer across the platform.
Our team owns the communication experience between users on both sides of the marketplace — including drivers and passengers, couriers and customers — across voice calls and in-app messaging. Our goal is to make communication seamless and effective while keeping it safe, protecting users from abuse, harassment, scams and other safety risks.
As a horizontal product domain, we work across multiple products and markets globally, partnering with teams across the company to improve the safety of communication and contribute to the overall Trust & Safety goals of the platform.
Key Responsibilities
- Communication Quality & Coverage: Own and improve the quality, reliability and coverage of in-app communication channels, including voice calls and messaging, ensuring safe and effective communication experiences. Define and evolve product strategies across communication quality, safety and content moderation, balancing user experience with risk prevention.
- Communication UX/UI: Drive the UX/UI strategy for calls and in-app messaging. Simplify communication flows, improve user understanding of what is happening within the app, and create intuitive experiences that make communication both seamless and safe.
- Advanced Analytics & Data Experiments: Define product hypotheses, design and run high-frequency A/B tests, and conduct deep analysis of user behavior and communication patterns. Strong hands-on experience with analytics is highly valued, including the ability to independently explore data and use AI/LLM tools to accelerate product analysis and research.
- Global Scalability & Localization: Scale communication safety solutions across different product verticals and regions while adapting them to their specific user needs, safety risks and operational contexts. Build flexible product solutions that can be customized to address local challenges without compromising the overall safety strategy and product scalability.
- Cross-Functional Roadmap & Stakeholder Management: Build and drive a cross-functional product roadmap across multiple products, markets and teams. Align stakeholders, manage dependencies and prioritize initiatives across Product, Engineering, Design, Data Science, Operations and Trust & Safety.
Skills, Knowledge and Expertise
- 3+ years in Product Management: Proven experience in Product Management, ideally within high-volume Marketplaces, Ride-hailing, Social, Communication, FinTech or E-commerce products.
- Trust & Safety / Anti-Fraud Experience: Experience in relevant domains such as content moderation, abuse prevention, fraud, scams, user protection, risk management or platform safety is highly valued.
- Strong UX/UI Instincts: Deep understanding of UX principles and the ability to critically evaluate and improve complex communication flows across mobile and digital products.
- Data-Driven Product Management: Strong analytical skills and experience working hands-on with product data. Ability to independently formulate hypotheses, analyze user behavior, define success metrics and make data-driven product decisions.
- High-Velocity A/B Testing & Experimentation: Proven experience designing, launching and analyzing A/B tests. Ability to evaluate experiments beyond primary metrics, considering downstream impact, long-term user behavior and critical safety guardrails.
- Cross-Functional Leadership & Stakeholder Management: Proven ability to lead complex, cross-functional initiatives, align multiple teams and stakeholders, manage dependencies and drive execution in a highly matrixed organization.
- Technical Literacy: Solid understanding of how modern digital products and backend systems work, with the ability to collaborate effectively with Engineering and Data Science teams and make informed product decisions.
- AI & Analytical Tools: Comfortable using modern AI/LLM tools and analytical technologies to accelerate data exploration, research, experimentation and day-to-day product work.
- Professional working proficiency in English (B2/C1+), Russian is a plus.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Annual salary from 70 700 EUR gross.
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- 3+ years in Product Management
- Experience in Marketplaces, Ride‑hailing, Social, Communication, FinTech or E‑commerce products
- Trust & Safety, content moderation, anti‑fraud or abuse prevention experience
- Strong UX/UI instincts and ability to improve complex communication flows
- Data‑driven product management; strong analytical skills and hands‑on with product data
- Proven experience designing, launching and analyzing A/B tests and experiments
- Cross‑functional leadership and stakeholder management in matrixed organizations
- Technical literacy with modern digital products and backend systems
- Comfortable using AI/LLM tools and analytical technologies for product research
- Professional working proficiency in English (B2/C1+)
- Russian language skills
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
