Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless.
Sycurio is transforming its product function, and this role is central to that. As Senior Product Manager, you will be only the second product hire in the business, reporting directly to the Head of Product. Together, you and the Head of Product are the product function today — which means this is a genuine opportunity to shape how product works at Sycurio, not just fill a seat within an established process.
You will own 2–3 products within the portfolio end to end: commercial fit and pricing, go-to-market enablement across both direct and channel routes, customer and partner engagement, and the operational detail of getting new capability into customers' hands smoothly. You'll work in a small, fast-moving tiger team of PM, engineer and tester, and you'll be hands-on — prototyping and building with modern AI coding tools, not just writing specs and waiting for engineering capacity to free up.
Responsibilities
- Own the full lifecycle for 2–3 products within the Sycurio portfolio, from roadmap through to commercial performance.
- Define and refine commercial fit and pricing for owned products, working closely with the Head of Product, Finance and Legal.
- Work with Finance and Legal on new product terms, pricing structures and the ordering process for new launches.
- Make prioritisation calls based on customer, partner and commercial input, balancing depth of capability against speed to market.
- Lead go-to-market enablement for owned products across both direct sales and channel/partner routes, working closely with Product Marketing (PMM).
- Build and maintain enablement materials, positioning and battlecards for direct sales teams and channel partners, including CCaaS platforms (e.g. NICE, Talkdesk), VARs and PSPs.
- Support partner-facing conversations on roadmap, integration and commercial models where product input is needed.
- Run betas and trials with customers and partners, using structured feedback to inform roadmap and launch readiness.
- Engage directly with customers and partners to gather feedback, validate problems, and shape roadmap decisions — rather than relying solely on second-hand input.
- Balance what customers and partners say they want against usage data and behavioural signals — stated preference and observed, unconstrained behaviour often diverge, and knowing which to trust in a given decision is a core part of this role.
- Define and track the metrics that matter for owned products, using them alongside qualitative feedback to sanity-check roadmap decisions rather than relying on either in isolation.
- Represent the customer and partner voice in prioritisation and design discussions within the tiger team, grounded in evidence rather than the loudest or most recent input.
- Cascade product and release information to Support ahead of and during launch, so the customer experience stays slick post-release.
- Work in a tiger team model — PM, engineer and tester — rather than a full squad with dedicated design and research functions.
- Actively prototype and build using modern AI coding tools (e.g. Cursor, Claude Code, v0, or similar), turning ideas into working software rather than static specs.
- Where appropriate, ship code you've built directly into the product, subject to proper engineering review — this is real building, not disposable prototyping, and it goes through the same rigour as any other change given Sycurio's PCI and security context.
- Exercise judgement on when AI-assisted output is genuinely ready to ship and when it needs more scrutiny — particularly important in a compliance-sensitive, regulated product environment.
- Favour fast, iterative loops over long PRD-and-handoff cycles, while still bringing the rigour the business's regulated customer base requires.
- Work closely with Engineering to plan and deliver against the roadmap within the tiger team structure.
- Partner with Finance and Legal on commercial and contractual aspects of product changes.
- Partner with Support to ensure operational readiness ahead of releases and a smooth post-launch experience for customers.
- Collaborate with the Head of Product to help define how the product function itself operates as it grows.
Product Strategy & Commercial
GTM & Channel Enablement
Customer & Partner Engagement
Ways of Working — Building, Not Just Specifying
Cross-Functional Collaboration
Skills and Experience
- Senior product management experience owning commercial, GTM and full-lifecycle responsibilities — not just backlog management and delivery.
- Genuine hands-on fluency with modern AI build tools (e.g. Cursor, Claude Code, v0, or similar), with concrete examples of things you've actually prototyped or shipped with them — general familiarity with ChatGPT for notes or brainstorming isn't what this role needs.
- Comfort operating without a large supporting cast — no dedicated designer, researcher or product ops layer — and the flexibility to work across commercial, technical and customer-facing tasks yourself.
- B2B / enterprise product experience, ideally including regulated or compliance-sensitive industries.
- Experience with channel/partner GTM motions, not just direct sales — including working with platform partners, VARs or resellers.
- Comfort working with product and usage metrics, and the judgement to weigh what customers say against what the data shows they actually do.
- Strong communication skills, comfortable engaging directly with customers, partners and senior stakeholders.
- Sound commercial judgement, including comfort working on pricing and contractual structures alongside Finance and Legal.
- Experience in payments, contact centre technology, or another PCI/security-conscious environment.
- Familiarity with CCaaS ecosystems (e.g. NICE, Talkdesk) or similar partner platforms.
- Experience helping to build or shape a product function from an early stage.
Essential
Desirable
Qualifications
This role is judged primarily on demonstrated capability rather than formal credentials. A relevant degree or product management certification is welcome but not required — what matters is a track record of shipping product outcomes and, ideally, tangible evidence of what you've built using AI-assisted tools.
Benefits & Culture
Sycurio has a genuinely collaborative, agile culture — small enough that your work has visible impact, with enough process maturity that things don't feel chaotic. You'll be trusted to make decisions and own outcomes rather than waiting to be told what to do.
- Direct mentorship from the Head of Product, with real investment in your development as a senior practitioner.
- Genuine empowerment and autonomy to shape both your products and how the product function itself operates.
- An agile, collaborative culture where good ideas can move quickly, regardless of where they come from.
- Support for personal development and career progression as the product function — and your role within it — grows.
Skills Required
- Senior product management experience owning commercial, GTM and full-lifecycle responsibilities
- Hands-on fluency with modern AI build tools (e.g., Cursor, Claude Code, v0) with concrete examples of prototyped or shipped work
- Comfort operating without a large supporting cast and ability to work across commercial, technical and customer-facing tasks
- B2B / enterprise product experience, ideally in regulated or compliance-sensitive industries
- Experience with channel/partner GTM motions including platform partners, VARs or resellers
- Comfort working with product and usage metrics and ability to balance qualitative feedback with observed behaviour
- Strong communication skills; comfortable engaging directly with customers, partners and senior stakeholders
- Sound commercial judgement, including experience with pricing and contractual structures alongside Finance and Legal
- Experience in payments, contact centre technology, or PCI/security-conscious environments
- Familiarity with CCaaS ecosystems (e.g., NICE, Talkdesk) or similar partner platforms
- Experience helping to build or shape a product function from an early stage
What We Do
Sycurio (formerly Semafone) helps organizations transform CX and simplify how they manage regulatory compliance and payment security. Our solutions and services enable enterprises to safeguard every customer interaction, in every channel - delivering a standout customer experience that builds trust and lasting loyalty.
