Senior Product Manager - Vice President

Job Description
The Product Manager Sr. role for Small Business Card product will own and deliver capabilities in partnership with the Product Owner/Area Product Owner and Technology teams. Product Manager will define, refine, accept, prioritize, and execute the product requirements with co-suppliers and scrum teams to ensure the most valuable and meaningful functionality of the product roadmap gets delivered. Focused on MVP based product releases, which results in a superior experience for the customers and the entire organization. This position is part of the Chase Branded Cards organization, a key line of business within Chase's Consumer & Community Banking group.
As a Senior Product Manager in the Chase Branded Cards organization, you will lead the product solution discovery and delivery efforts to modernize how we build Small Business Card products and capabilities. You will collaborate with top talent around the firm to deliver best in class product platforms and solutions. Your role will involve enhancing and creating new capabilities and features to improve our customer experience, scalability, reusability, resiliency, overall quality, and availability. You will work closely with design, product, data and technology leaders across our organization, to modernize not just our technology stacks but also our modes of business operations and delivery. You will conduct product solution discovery activities, define, refine requirements under agile framework, prioritize, and execute the product build with scrum teams and co-suppliers to ensure the most valuable and meaningful functionality of the product roadmap gets delivered. Your focus will be on Minimum viable product(MVP) based product releases, which results in a superior customer experience for the customers, partners and the entire business organization.
Job Responsibilities

• Understand Small Business Card product platform with UI's, APIs, services, database and data-driven insights that deliver unique experiences across the end-to-end card customer journey
• Support the roadmap of customer experience and real time availability of data and services
• Support a product roadmap that balances stakeholder inputs and MVP releases
• Ability to story map, write user stories and contribute to the overall work in the team(s) sprints.
• Understand, coordinate, and communicate sprint, testing and implementation schedules to ensure successful technology solutions build progress aligned with business strategy and objectives
• Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues
• Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews
• Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
• Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization, resourcing, controls, readiness, and go-to-market plans
• Attend Agile SCRUM recommend events and provide guidance and feedback to team members

Required qualifications, capabilities, and skills

• Bachelor's degree required; Masters or MBA preferred in related disciplines
• 4-8+ years of experience in product management, information technology and/or Business Operations
• 2+ years' industry experience in analyzing/building products with digital, modern technology stacks, including, API's, Microservices, Public cloud, etc. Mainframe experience a plus.
• Experience working in an Agile based product and software development environment including ability to work with tools such as JIRA and Confluence
• Working knowledge of Credit Card issuing or acceptance, Card Operations/Service, IT and its supporting Lines of Businesses strongly preferred
• Proven ability to manage multiple initiatives simultaneously with clear structure and clarity
• Proven work experience on mobile, web, API based applications on public cloud, data analytics, applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state customer experiences to technology teams through wireframes and mockups
• Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Ability to influence and partner / collaborate to drive cross-functional teams
• Ability to productively work in a matrix management organization

Preferred qualifications, capabilities and skills

• Be a strong self-starter who can proactively engage with a virtual, cross-organizational team and demonstrate critical thinking without formal direction
• Positive, customer first, team-oriented attitude and that inspires a product first, point of view
• Possess interpersonal skills such as influence management, negotiation, and analytical/problem solving skills
• Have strong oral and written presentation skills
• Highly-organized and self-motivated who help designs customer-obsessed products, executes a product release plan, flexibly adapts to internal & market forces, and has influencing / relationship management skills.
• This person will succeed by achieving goals driven by optimal customer experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.