Product Director, Digital Utilities

Job Description
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Technical Product Director in Digital Utilities, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. You will be driving critical strategic priorities across the lines of business, solving complex technical challenges, and evolving the product vision and roadmap for Consumer & Community Banking transaction data.
Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Sets strategic direction for the banking Area Product Group on the Transactions & Data Enrichment team. This involves understanding the needs and objectives of business units in the context of Consumer & Community Banking Strategic Priorities and ensuring the product supports those objectives.
• Partners across tech, design, data and analytics, and architecture to determine the best solutions and capabilities, balancing strategic target state with timely delivery of customer and business value.
• Leads cross-product alignment with other Products, Lines of business, and Support Functions.
• Develop deep knowledge and become Subject Matter Expert for banking transaction data and enrichment. Track and engage on important industry trends impacting your Product Area such as Pay by Bank, Personal Financial Management, Consumer Data Sharing, etc.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Passion for coaching and developing individuals into high performing teams. Experience leading cross-functional teams in a dynamic environment
• Experience working with system architecture and integrating diverse systems in a complex environment
• Strong experience designing, developing, and managing APIs. Familiarity with RESTful services, SOAP, GraphQL, and other API protocols
• Excellent communication skills to effectively articulate and present technical concepts to non-technical stakeholders and foster strong collaboration among diverse teams
• Technical and Program Management experience

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Strategy or consulting background and/or proven ability to use story telling to advance initiatives with compelling customer problems and business cases
• Technical or computer science background and education
• Familiarity with product discovery approaches in particular for backend data products
• Demonstrable success defining and driving large-scale initiatives to achieve their OKRs

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.