Senior Product Manager - Telco Billing Solution

Vonage Product Management Mission:
We connect technology and business to build innovative communications solutions. Leveraging deep customer insight and strategic vision, we craft integrated communications products enabling businesses worldwide to innovate faster and connect effortlessly.

Why this role matters:
As Senior Product Manager, Telco Billing Solutions, you'll shape and deliver a unified global tariff model across Vonage Contact Centre (VCC), Vonage Business Communication (VBC) and new products. You'll simplify complex billing processes to ensure accuracy, transparency, and a competitive edge for customers internationally. Your strategic leadership and hands-on expertise will turn billing into a distinct strategic advantage.

What you'll do:

Own Telco Rating & Billing Strategy

• Define and roll out a unified global billing framework covering domestic, international, toll-free, premium-rate, and specialized calling services.
• Manage multi-currency billing strategies, optimizing pricing, bundles, discounts, and allowances to maximize customer value and business growth.

Lead Implementation & Vendor Selection

• Evaluate and recommend billing systems—balancing internal development and external vendor partnerships.
• Directly oversee and ensure successful migration to new billing solutions, with accountability for smooth, large-scale transitions.

Collaborate Cross-functionally

• Partner with legal, sales, and marketing to update customer agreements, provide comprehensive sales training, and prepare market launches.
• Collaborate closely with internal teams to guarantee billing accuracy, transparency, and a seamless customer experience.

Drive Analytics & Insights

• Deploy analytics for near-real-time billing visibility for customers and internal stakeholders.
• Monitor billing performance, cost-efficiency, usage patterns, and profitability, using insights to refine strategy.

How success is measured:

• Improved billing accuracy and reduced billing disputes.
• Enhanced operational efficiency in billing processes.
• Timely execution of tariff and system migrations.
• Higher customer satisfaction ratings related to billing experiences.

What you'll bring:

• Professional proficiency in English.
• Approximately 5 years' experience in product management or related roles involving complex billing, ideally within telco or SaaS multi-currency environments.
• Experience with major billing platforms is advantageous; equivalent experience demonstrating transferable skills will be considered.
• Strong understanding of telco rating, billing processes, and multi-currency global markets.
• Demonstrated experience managing large-scale system migrations or vendor selection processes.
• Effective negotiation, problem-solving, and strategic decision-making skills.
• Proven ability to build consensus and influence diverse teams.
• Strong commercial awareness, particularly in aligning sales, marketing, and legal teams on product offerings.
• Experience delivering actionable insights through analytics and reporting platforms.

What's in it for you:

• Collaborative, innovative work environment centered on customer success.
• Opportunity to lead strategic initiatives with direct business impact.
• Comprehensive benefits: unlimited paid leave, flexible working hours, pension/401k, life insurance, private medical/dental/vision coverage, and enhanced parental leave.
• Defined career progression path with opportunities for professional growth.

Potential Next Career Move: Expert Product Manager

If you're driven to redefine telco billing and make measurable impacts for Vonage and our customers, we'd love to hear from you.