Senior Product Manager, Technical – Employee Experience Platform

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
This role leads product experience strategy and execution for Magenta Pulse, T-Mobile’s employee intranet and digital home base supporting more than 75,000 employees. The position combines technical product management, user experience thinking, and AI-enabled product discovery practices to help accelerate the journey from concept to prototype to scalable product outcomes.
The role bridges Product, UX, Engineering, and business stakeholders across the end-to-end product lifecycle, including discovery, co-design, rapid prototyping, requirements definition, stakeholder alignment, roadmap ownership, and delivery execution. Working closely with cross-functional partners, the Senior Product Manager leverages AI-assisted prototyping and product discovery tools to validate experiences, shape requirements, accelerate stakeholder alignment, and bring engineering into the process earlier to improve solution quality and delivery outcomes.
Success requires balancing customer and employee experience needs, technical feasibility, business priorities, and delivery execution while guiding diverse stakeholder groups toward shared understanding and aligned decisions. Success is measured through experience quality, product adoption, delivery velocity, stakeholder alignment, and the ability to convert product discovery insights into scalable, high-impact solutions.

Job Responsibilities:

• Own the end-to-end product lifecycle for complex technical products and platform capabilities, ensuring alignment with business objectives, customer needs, technical feasibility, and user experience goals.
• Conduct market, customer, and stakeholder research to identify opportunities and inform product strategy, roadmap planning, prioritization decisions, and future product investments.
• Partner with Engineering, Architecture, UX, Operations, and business stakeholders to drive technical delivery, product releases, and continuous product improvements.
• Analyze customer feedback, usage metrics, operational data, and business outcomes to prioritize features, evaluate tradeoffs, assess risks, and support data-driven decision making.
• Manage product backlogs, define requirements, support Agile ceremonies, and collaborate with development teams to maintain efficient delivery and address technical debt.
• Collaborate with stakeholders to validate product concepts, user experiences, and business requirements through rapid prototyping, iterative product discovery practices, and ongoing stakeholder engagement.

Additional Duties

• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree plus 7 years of related work experience OR Advanced Degree with 5 years of related work experience. Acceptable areas of study include; Computer Science, Engineering, Information Technology, related technical disciplines, equivalent practical experience.

• 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment. (Required)
• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)

Knowledge, Skills and Abilities:

• Agile Methodology (Required)
• Backlog Management (Required)
• Customer Centricity (Required)
• Data Analysis (Required)
• Problem Solving (Required)
• Product Management (Required)
• Product Roadmap (Required)
• Solution Architecture Design (Required)
• Stakeholder Management (Required)
• Strategic Alignment (Required)
• Technical Design Documentation (Required)
• Technical Writing (Required)

Preferred

• Experience with employee experience platforms, intranet solutions, community platforms, or personalized digital experiences.
• Experience working with headless CMS platforms, content management systems, or digital experience ecosystems.
• Experience leveraging AI-assisted prototyping, product discovery, or requirements validation tools.
• Experience supporting personalized content, audience segmentation, or digital engagement experiences.
• Certified Scrum Master (CSM)
• Certified Scrum Product Owner (CSPO)
• PMI-ACP

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $130,900 - $236,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ358626¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.