The Role
Own product strategy, roadmap, service health, and operational improvements for Microsoft 365 Substrate Transport and IC3 Message Pipeline services. Partner with engineering, operations, reliability, and customer teams to improve messaging reliability, scalability, latency, throughput, and customer impact. Analyze telemetry and incident trends, define metrics, prioritize investments, lead cross-functional initiatives, support live-site management, and communicate strategy and outcomes to executives and stakeholders.
Summary Generated by Built In
Overview
Responsibilities
Qualifications
Required Qualifications:
We are seeking a highly motivated Product Manager to help drive the strategy, execution, and operational excellence of the Microsoft 365 Substrate Transport and IC3 Message Pipeline platform. The successful candidate will own product vision, roadmap planning, service health initiatives, and customer impact reduction efforts for critical messaging infrastructure that powers large-scale Microsoft 365 experiences. You will work at the intersection of engineering, operations, reliability, and customer advocacy to ensure that message transport and processing services remain scalable, resilient, and efficient.
This role is ideal for someone who combines AI Native mindset and deep technical curiosity with strong product leadership skills and enjoys solving complex platform challenges that affect millions of users worldwide.
This role is ideal for someone who combines AI Native mindset and deep technical curiosity with strong product leadership skills and enjoys solving complex platform challenges that affect millions of users worldwide.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Define and drive the product strategy and roadmap for Substrate Transport and IC3 Message Pipeline services.
- Partner closely with engineering leaders to align technical investments with business priorities and customer needs.
- Translate customer, operational, and engineering feedback into clear product requirements and feature priorities.
- Lead cross-organizational initiatives focused on message delivery reliability, transport efficiency, service scalability, and platform modernization.
- Drive improvements in service health metrics, availability, latency, throughput, and operational excellence.
- Analyze service telemetry, incident trends, customer signals, and operational data to identify opportunities for platform improvement.
- Facilitate prioritization discussions across engineering, operations, reliability, and partner teams.
- Define success metrics, key performance indicators, and business outcomes for messaging platform investments.
- Support live-site management efforts by partnering with IC3, service engineers, and reliability teams to reduce operational risk and customer impact.
- Develop executive-ready communications, business reviews, roadmap updates, and strategic planning materials.
- Represent the product vision in architecture reviews, engineering reviews, and leadership discussions.
- Champion customer-focused decision making while balancing reliability, scalability, compliance, and engineering efficiency.
Qualifications
Required Qualifications:
- Bachelor's Degree AND 8+ years experience in product/service/program management or software development
- OR equivalent experience.
Preferred Qualifications:
- Bachelor's Degree AND 12+ years experience in product/service/program management or software development
- OR equivalent experience.
- 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
- 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
- 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
- Significant experience in Product Management, Program Management, or Technical Product Leadership with at least 5 years of experience.
- Proven ability to define strategy and deliver outcomes for large-scale cloud services or platform infrastructure.
- Solid understanding of distributed systems, messaging platforms, cloud infrastructure, or service-oriented architectures.
- Experience using data and telemetry to make product decisions and drive measurable improvements.
- Ability to influence across organizations and align multiple stakeholders toward common objectives.
- Excellent written and verbal communication skills, including executive-level presentations and business reviews.
- Experience working with messaging systems, Exchange Online, transport infrastructure, or large-scale cloud platforms.
- Familiarity with operational excellence practices, Site Reliability Engineering (SRE), incident management, and service health programs.
- Experience partnering closely with engineering leadership to deliver technically complex platform investments.
- Knowledge of Microsoft 365, Substrate services, IC3 operations, or enterprise-scale SaaS environments.
- Demonstrated success leading cross-functional initiatives involving engineering, operations, security, and compliance stakeholders.
- Solid analytical capabilities with experience in telemetry, experimentation, KPI development, and business impact assessment.
#Transport, #Messaging, #Exchange, #IC3
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree and 8+ years of experience in product, service, or program management or software development, or equivalent experience
- Bachelor's degree and 12+ years of experience in product, service, or program management or software development, or equivalent experience
- 4+ years of experience taking a product, feature, or experience to market
- 6+ years of experience improving product metrics for a product, feature, or experience in a market
- 6+ years of experience disrupting a market for a product, feature, or experience
- At least 5 years of significant experience in product management, program management, or technical product leadership
- Experience defining strategy and delivering outcomes for large-scale cloud services or platform infrastructure
- Understanding of distributed systems, messaging platforms, cloud infrastructure, or service-oriented architectures
- Experience using data and telemetry to make product decisions and drive measurable improvements
- Ability to influence across organizations and align multiple stakeholders
- Excellent written and verbal communication skills, including executive-level presentations and business reviews
- Experience with messaging systems, Exchange Online, transport infrastructure, or large-scale cloud platforms
- Familiarity with operational excellence, Site Reliability Engineering, incident management, and service health programs
- Experience partnering with engineering leadership on technically complex platform investments
- Knowledge of Microsoft 365, Substrate services, IC3 operations, or enterprise-scale SaaS environments
- Success leading cross-functional initiatives involving engineering, operations, security, and compliance stakeholders
- Analytical capabilities including telemetry, experimentation, KPI development, and business impact assessment
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
-
Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
-
Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
-
Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
