The Role
Own Snoonu’s shared search product across food, grocery, retail, and other verticals. Define strategy and roadmap, improve ranking, query understanding, indexing, personalization, and discovery, and lead cross-functional collaboration with engineering, data, design, commercial, and operations teams. Run experiments, track search KPIs, translate business needs into relevance logic, communicate with leadership, and mentor product managers.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
We are looking for a strategic and driven Senior Product Manager to own Search across Snoonu's super app. Search is a shared, cross-vertical service — powering discovery across food, groceries, and every category on the platform. You will be the single owner of our search infrastructure, working at the intersection of relevance engineering, UX, and business performance to ensure customers find exactly what they're looking for, every time.
🛠 What You’ll Get Your Hands On:
- Own the Search product end-to-end — define the vision, strategy, and roadmap for Snoonu's shared search service, used across all verticals (food, grocery, retail, and beyond).
- Drive relevance and discovery — continuously improve ranking logic, query understanding, and search pipelines to maximize result quality and conversion.
- Lead cross-vertical collaboration — act as the central point of contact between vertical product teams, engineering, data, and design to ensure search serves the needs of every business line without fragmentation.
- Experiment relentlessly — design and run A/B tests on ranking strategies, UI treatments, and query understanding to make evidence-based improvements to relevance and findability.
- Define and track search KPIs — own metrics such as zero-result rate, click-through rate, search-to-order conversion, and query abandonment; use them to diagnose issues and prioritize the roadmap.
- Manage the search platform — oversee index architecture, faceting strategy, personalization features, and API integrations; coordinate with engineering on ingestion pipelines and real-time catalog syncs.
- Translate business needs into search logic — work with commercial and ops teams to support merchandising, promotions, and vendor-boosting use cases within the relevance framework.
- Stakeholder communication — articulate search performance and strategic direction clearly to senior leadership and vertical teams alike.
- Mentor and scale — share search product expertise across the broader PM team and help establish best practices for experimentation and data-driven iteration.
🧙♂️ The Magic You Bring
- Experience: 5+ years in product management, with meaningful experience owning a search, discovery, or catalog product.
- Search platform expertise: Hands-on experience configuring and managing an enterprise search platform — including relevance tuning, indexing strategies, and personalization features.
- Search domain knowledge: Solid understanding of information retrieval concepts — ranking, NLP, tokenization, synonyms, faceted search, and merchandising rules.
- Data-driven: Proficient in analyzing search analytics, running A/B tests, and translating funnel metrics into product decisions.
- Cross-functional operator: Proven ability to manage a shared platform used by multiple teams with competing priorities — strong stakeholder management and clear prioritization frameworks.
- Agile Expertise: Strong background in Agile practices and Scrum methodologies.
- Communication Skills: Able to convey complex relevance concepts to both technical engineers and non-technical business stakeholders.
- Adaptability: Comfortable in a fast-moving, multi-vertical environment where requirements evolve quickly.
- Educational Background: Degree in Engineering, Computer Science, Management, or a related field.
- Language Proficiency: Fluency in English is essential; Arabic is a plus.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- 5+ years of product management experience
- Meaningful experience owning a search, discovery, or catalog product
- Hands-on experience configuring and managing an enterprise search platform
- Experience with relevance tuning, indexing strategies, and personalization features
- Understanding of information retrieval concepts, including ranking, NLP, tokenization, synonyms, faceted search, and merchandising rules
- Proficiency analyzing search analytics, running A/B tests, and translating funnel metrics into product decisions
- Experience managing shared platforms used by multiple teams with competing priorities
- Strong stakeholder management and prioritization skills
- Strong Agile and Scrum experience
- Ability to communicate complex relevance concepts to technical and non-technical stakeholders
- Degree in Engineering, Computer Science, Management, or a related field
- Fluency in English
- Arabic language proficiency
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The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
