Jobs at Snoonu

Leads Snoonu’s transition to automated, AI-driven quality assurance across customer support channels and markets. Owns service-quality measurement, automated evaluation logic, QA tooling, governance, and alignment with human reviews. Analyzes quality, customer, defect, and operational data to identify systemic issues and drive improvements in policies, processes, tools, products, and customer journeys. Partners with CX, product, operations, and international support teams to implement scalable quality standards.

Secure and optimize AWS and GCP cloud infrastructure by maintaining least-privilege IAM, cloud security services, network configurations, secure CI/CD pipelines, infrastructure-as-code, containerized workloads, and API security practices. The role partners with development and operations teams to integrate security effectively and supports proactive infrastructure defense and security automation.

Develop and support Microsoft Dynamics 365 Finance & Operations ERP solutions using X++. Build integrations, APIs, data entities, workflows, batch jobs, and reporting solutions. Optimize performance, troubleshoot production and integration issues, validate SQL data, and maintain engineering standards through Git, CI/CD, release management, and documentation across finance, supply chain, warehouse, procurement, and order-management processes.

Provides high-level administrative, organizational, analytical, and coordination support to senior leadership. Responsibilities include complex calendar and meeting management, stakeholder communication, research, presentations, reporting, expense tracking, project coordination, deadline follow-up, and confidential information handling. The role requires strong business acumen, adaptability, discretion, and proficiency with office, collaboration, project management, CRM, and AI tools.

Analyze customer and product behavior to guide feature decisions and measure product impact. Responsibilities include defining metrics, designing and evaluating A/B tests, building funnel and retention analyses, identifying growth opportunities, validating event tracking, maintaining dashboards, applying quasi-experimental methods, and communicating recommendations to cross-functional teams. The role also mentors junior analysts and participates in technical interviews.

Analyze delivery operations data to identify trends and inefficiencies, lead optimization projects end-to-end, develop and implement performance-improving strategies, collaborate with cross-functional teams to gather requirements, and create dashboards and reports to track KPIs.

Manage the Toys, Kids, and Stationery categories by optimizing assortment, pricing, promotions, inventory, and in-app merchandising. Analyze dashboards and customer behavior to improve sales and conversion, execute campaigns, monitor catalog and stock quality, and build relationships with merchants and suppliers. The role also supports partner onboarding, assortment expansion, cross-functional initiatives, and continuous process improvement.

Analyze commercial performance across e-commerce categories, customer funnels, promotions, products, brands, cities, and branches. Recommend actions to improve conversion, promotional ROI, profitability, retention, assortment, and availability. Investigate performance changes, translate insights into prioritized recommendations for commercial teams, and track results. The role also partners with Operations and Product to resolve merchant issues and supports forecasting, experimentation, and automated reporting.

Plans and executes offline marketing initiatives, events, launches, exhibitions, brand activations, sponsorships, and OOH campaigns across Oman. Builds partnerships with local businesses, communities, influencers, and ambassadors; coordinates agencies, vendors, and internal stakeholders; manages budgets; and measures ROI, engagement, and business impact. The role strengthens Snoonu’s brand presence, customer engagement, and community relationships through creative, commercially focused initiatives.

Manage Snoonu’s strategic restaurant accounts and drive commercial growth through executive relationships, joint business plans, negotiations, profitability initiatives, and data-driven recommendations. The role owns account performance across revenue, orders, profitability, and operational excellence while partnering cross-functionally to launch products, expand assortments, improve customer experience, and deliver long-term merchant growth.

Supports people operations across Oman by coordinating recruitment and onboarding, maintaining HRMS records and personnel files, tracking visas and labor compliance, handling employee queries, preparing payroll and benefits inputs, producing HR reports, and supporting engagement and employee relations activities. The role requires English and Arabic fluency, strong organization, HRMS experience, and regular travel across five markets.

Lead high-volume customer support operations across phone, chat, and escalations. Manage and develop large support teams, workforce planning, KPI performance, quality, reporting, and customer satisfaction. Improve SOPs, workflows, automation, and operational efficiency while collaborating cross-functionally with Product, Marketing, and Operations. The role requires strong analytical, stakeholder-management, and change-leadership skills in a fast-paced marketplace environment.

Manage a portfolio of restaurant, retail, and service partners in Salalah. Build long-term relationships, monitor performance metrics, identify growth opportunities, coordinate promotions and menu updates, resolve operational issues, conduct business reviews, and collaborate with marketing, operations, and finance teams. The role requires strong communication, data analysis, organization, proactive account management, and fluency in Arabic and English.

Own the operational scaling playbook across launch, growth, and mature market phases. Lead capacity planning, team and fleet model transitions, vendor operations, stress testing, process redesign, and scaling retrospectives. Translate operational needs into product requirements, partner with Product and Tech on automation and roadmap priorities, and monitor product-release impact on operations.

Manage daily cash positions, liquidity, bank accounts, payment settlements, transfers, and disbursements across Qatar and GCC operations. Support financing facilities, covenant tracking, lender reporting, FX and interest-rate monitoring, and treasury controls. Prepare cash forecasts and management reports while partnering with Accounting, FP&A, Compliance, Legal, and Payments Operations. The role also identifies opportunities to automate treasury processes and resolve payment or settlement issues.

Own international market performance through KPI tracking, dashboards, operational analysis, process improvement, and standardized performance frameworks. Identify market-specific product gaps, write requirements, prioritize features, and represent Operations in product roadmap discussions. Support product readiness, release impact measurement, multi-market configurations, and new market launches. Drive best-practice adoption, efficiency, cost reduction, and service quality across markets.

Manage end-to-end delivery of AI and machine learning initiatives, coordinating cross-functional teams, integrations, schedules, budgets, risks, stakeholders, and project metrics. The role requires overseeing AI/ML lifecycles from scoping and data readiness through deployment and iteration, while promoting effective documentation, delivery practices, and continuous improvement.

Leads the performance marketing function across user acquisition and digital marketing. Develops growth strategy, allocates budgets, sets CAC and CPO targets, manages paid and organic acquisition channels, and drives measurable customer and subscriber growth. Oversees analytics, attribution, reporting, campaign optimization, channel expansion, and cross-functional coordination with Finance, CRM, Loyalty, Partnerships, and Subscription teams.

Leads organic social media strategy for Snoonu and Snoonu City across Instagram, TikTok, and X. Responsibilities include content planning, trend identification, organic growth, community engagement, performance analysis, reporting, campaign execution, and team leadership. The role coordinates with Customer Care, PR, influencer marketing, and internal stakeholders while ensuring culturally relevant content for Qatar and GCC audiences.

Manage Snoonu’s brand ambassador portfolio, develop influencer and creator networks across Qatar and the GCC, negotiate partnerships, and build an affiliate marketing program. The role owns campaign strategy, budgets, KPIs, reporting, partnership optimization, and cross-functional execution while leading an Influencer Executive and coordinating with Finance, Procurement, Legal, PR, Social Media, Events, and Creative teams.