Jobs at Snoonu

Lead Snoonu’s social media presence across Arabic and English platforms. Responsibilities include building content calendars, creating and publishing social-first content, identifying trends, coordinating shoots and brand activations, writing copy, monitoring community sentiment, and analyzing performance to recommend improvements. The role requires strong visual creativity, platform expertise, mobile photo and video production, bilingual communication, analytics knowledge, and excellent organization.

Develop and maintain native Android features using Kotlin and Java in product or technical teams. Participate in technical backlog planning, Scrum-based development, and collaborative delivery. Build multi-module applications using AndroidX, Kotlin coroutines, dependency injection, Clean Architecture, MVVM, Jetpack Compose, and Kotlin Multiplatform. Contribute to custom views, testing, animations, and continuous improvement while communicating in English.

Owns the reduction of abandoned and poorly rated orders through funnel analysis, root-cause investigation, experimentation, and cross-functional execution. The role partners with Product, Engineering, Operations, and Merchant teams to develop fixes, measure incremental recovered orders, improve checkout conversion and order quality, and build CX dashboards, frameworks, and playbooks.

Executes and optimizes Snoonu’s Royal Club loyalty strategy across campaigns, member experience, analytics, segmentation, experimentation, and partner coordination. Manages loyalty economics, tiers, rewards, benefits, and performance KPIs while developing data-driven recommendations and supporting roadmap planning. Collaborates with Product, CRM, Finance, Commercial, vendors, and external partners to improve acquisition, retention, engagement, monetization, and member lifetime value.

Manage a portfolio of restaurant partners across Kuwait, serving as their primary contact and driving performance, sales, engagement, and revenue growth. Responsibilities include conducting business reviews, identifying upselling and promotional opportunities, resolving partner issues, supporting onboarding and platform adoption, and collaborating with Marketing, Operations, Finance, and Partner Support. The role requires strong commercial, analytical, negotiation, communication, and relationship-management skills, plus fluency in Arabic and English.

Manage and grow relationships with restaurant partners across Kuwait. Responsibilities include onboarding and training, resolving partner issues, monitoring performance, identifying growth opportunities, supporting campaigns and negotiations, conducting business reviews, and coordinating with internal teams. The role requires strong communication, commercial awareness, problem-solving, reporting, negotiation, and English and Arabic proficiency.

Leads the NOC and support function, overseeing alert response, SLAs, escalations, monitoring quality, incident communications, runbooks, and operational metrics. The role triages AWS and container-platform issues, supports access and deployments, identifies recurring problems for CloudOps and CloudPlatform, mentors support engineers, and builds sustainable on-call coverage for a large developer organization.

Design and govern scalable eCommerce product taxonomies, category trees, attribute schemas, and metadata standards. Audit catalog quality, resolve misclassifications, and support AI-assisted classification through ground-truth datasets and evaluation criteria. Partner with search, merchandising, UX, catalog operations, and engineering teams to improve discovery, personalization, SEO, and product data ingestion. Own taxonomy tooling, reporting, documentation, and governance processes across large product catalogs.

Manage revenue accounting, accounts payable, inventory, cash, petty cash, and AP/AR reporting across multiple entities in Qatar, Kuwait, Oman, and other markets. Responsibilities include reconciliations, vendor payments, inventory reporting, payroll and depreciation postings, IFRS 16 accounting, and month-end close. The role requires 4–6 years of progressive accounting experience, advanced Excel and ERP knowledge, multi-entity finance exposure, and strong analytical and communication skills.

Executes marketplace marketing campaigns across multiple product categories, coordinating timelines, merchants, creative assets, CRM, digital advertising, and cross-functional teams. Tracks campaign readiness and performance metrics, maintains promotional calendars and asset libraries, supports category launches and merchant activations, and prepares post-campaign reports. The role requires strong organization, communication, attention to detail, and familiarity with e-commerce marketing, performance metrics, and marketplace growth.

Coordinate press release rollouts, track and log PR coverage across print/digital/social, compile recurring reports, monitor media sentiment, draft captions and press materials, support on-site events and shoots, maintain media lists and archives, and manage day-to-day media correspondence.

Manages the flower category by optimizing assortment, inventory, pricing, supplier relationships, and customer experience. Conducts market and sales analysis, sources new products, monitors KPIs and demand, and collaborates with Marketing, Operations, and Logistics on promotions and category initiatives. Requires strong analytical, organizational, communication, negotiation, and decision-making skills in a fast-paced e-commerce environment.

Leads a 50-plus-member content operations team managing marketplace catalog onboarding, updates, translations, promotions, SLA performance, reporting, and merchant coordination. Drives process improvements and automation initiatives, including scraping, structured uploads, and image optimization, while connecting productivity and catalog quality to GMV, conversion, and revenue outcomes.

Supports end-to-end marketing campaign execution for Groceries and Snoomart, coordinating timelines, commercial inputs, creative assets, CRM, digital advertising, social, and product stakeholders. Verifies offers, pricing, visuals, and copy; tracks campaign readiness; monitors live performance; flags risks and anomalies; and follows up on action items to ensure accurate and timely launches.

Supports Marketplace marketing campaigns from planning through launch by coordinating timelines, stakeholders, assets, offers, targeting, scheduling, and cross-channel accuracy. Tracks campaign readiness, flags delays, documents results, manages open action items, and coordinates with Commercial, CRM, Digital Ads, Content, Design, and Product teams to ensure timely execution aligned with commercial priorities.

Own and enhance the Salesforce platform supporting sales, operations, support, and marketing. Design Service Cloud workflows, automations, Apex solutions, Lightning Components, APIs, and integrations. Manage data governance, access controls, deployments, troubleshooting, performance, documentation, and workflow improvements. Collaborate with cross-functional teams in an Agile environment and mentor junior Salesforce professionals.

Own Snoonu City’s marketing strategy and execution in Qatar, driving discovery, audience acquisition, content, app traffic, and ticket conversions. Responsibilities include managing the marketing roadmap, communications plan, content calendar, growth funnel, cross-functional stakeholder relationships, agencies, and KPI reporting. The role requires culturally relevant creative judgment, analytical optimization, strong leadership, and familiarity with Qatar’s entertainment and events landscape.

Own accounts payable processing and reporting across multiple entities. Responsibilities include invoice verification and coding, prepaid and accrued expense accounting, supplier advance reconciliations, cost allocations, intercompany reconciliations, trial balance consolidation, balance sheet schedules, management P&L preparation, IFRS 16 rent accounting, franchisee reporting, and sales report review.

Owns employee final settlement calculations, End of Service Benefits, leave encashment, statutory social insurance contributions, and compliance processes across corporate and high-volume frontline workforces. Partners with Finance, Employee Relations, People Partners, and immigration teams to support employee exits, maintain audit-ready records, provide guidance, and improve operational efficiency. Requires strong GCC labor legislation knowledge and experience with payroll or HR operations.

Own Snoonu’s shared search product across food, grocery, retail, and other verticals. Define strategy and roadmap, improve ranking, query understanding, indexing, personalization, and discovery, and lead cross-functional collaboration with engineering, data, design, commercial, and operations teams. Run experiments, track search KPIs, translate business needs into relevance logic, communicate with leadership, and mentor product managers.