Senior Product Manager (Payments)

We are seeking a Senior Product Manager to transform complex payment challenges into innovative solutions that drive tangible impact for our merchants and partners. You will be dedicated to understanding the needs of merchants, customers, and stakeholders, ensuring every product decision aligns with their goals and enhances their payment experiences. By partnering closely with engineers, designers, and stakeholders, you will create payment solutions that enable seamless transactions, optimize workflows, and address critical business needs. Your focus is on delivering clarity through meticulous Product Requirement Documents (PRDs) and fostering a shared understanding across teams of the "why" behind each feature.

Why PayJunction?

PayJunction is relentless and emphatic about helping others. We exist to drive the success of our partners. Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them. While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.

Your success is our success. 

Our dream is to help you realize yours.

We exist to drive the success of our partners. We do this by fundamentally changing the way you transact with others. We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, IL, TX, MN, CO, GA, NY.

Mission

Our mission at PayJunction's Product Department is to drive relentless innovation and deliver customer-centric payment solutions. Through in-depth research, collaboration, and a deep understanding of market and user needs, we continuously challenge the status quo. We strive not only to meet industry standards but to set them, ensuring every transaction is efficient, transparent, and built on trust, all while delivering unparalleled value to our clients and partners.

Vision

To lead the frontier of payment innovation, continuously challenging and reshaping industry norms. We envision a future where our disruptive solutions not only redefine transaction experiences but also set the global standard for what's next in payment technology.

Responsibilities

• Oversee Product Lifecycle: Manage the complete product lifecycle, including introducing new features and sunsetting outdated ones, ensuring alignment with company objectives and customer needs.
• Develop and Maintain Product Roadmap: Publish and update the product roadmap in a centralized location, securing stakeholder sign-off and ensuring it reflects strategic priorities and customer requirements.
• Backlog Management: Maintain a well-prioritized backlog with actionable user stories and acceptance criteria, ensuring alignment with sprint goals and organizational OKRs.
• Create Comprehensive PRDs: Develop detailed Product Requirement Documents (PRDs) that provide clear direction for engineering and design teams to execute without ambiguity.
• Track and Report Product Performance: Measure the effectiveness of product initiatives by monitoring success metrics and regularly reporting performance to leadership and stakeholders.
• Support Product Marketing: Collaborate with the marketing team to develop product positioning, messaging, and go-to-market strategies that enhance product adoption and drive revenue growth.
• Ensure Regulatory Compliance: Ensure all products meet necessary regulatory and compliance standards, including PCI, CCPA, and HIPAA, in relevant markets and industries.
• Foster Innovation: Stay informed about industry trends, emerging technologies, and competitor products to identify opportunities for product differentiation and innovation.
• Publish Competitive Analysis Reports: Maintain and share comprehensive competitive analysis reports, highlighting opportunities for improvement and innovation.
• Translate product requirements into actionable user stories and technical specifications.
• Partner with UX/UI designers to create intuitive and user-friendly interfaces.

Qualifications

• Bachelor’s degree in a relevant field is required.
• A Master’s degree in Computer Science, Engineering, or Business Administration is a strong plus.

• A minimum of 7 years of experience in a Product Management role.
• Experience as a Product Owner, writing PRDs, writing outcome driven user stories, and facilitating backlog refinement.
• Advanced knowledge of requirements management, product ideation, and PRD creation.
• Extensive experience in payment technologies, including payment gateways, transaction workflows, fraud prevention systems, and reconciliation processes.
• Deep understanding of industry standards such as tokenization, authentication protocols, and regulatory requirements (e.g., PCI compliance).
• Proven track record in designing, launching, and scaling payment solutions that address merchant needs.
• Candidates are required to have a firm understanding of merchant acquiring and the payment processing lifecycle while advocating for our users throughout the product development lifecycle.
• Familiarity with chargeback management, settlement processes, and working with acquirers, issuers, and payment networks.
• Ability to bridge the gap between technical and non-technical stakeholders.
• Proven experience in system architecture and managing technical trade-offs.
• Strong communication skills to articulate the value and benefits of technical concepts to diverse audiences.

• Skilled in creating comprehensive PRDs and writing outcome-driven user stories.
• Experience facilitating backlog refinement and maintaining a well-prioritized backlog aligned with business goals.
• Adept at representing customer and merchant needs within a product development scrum team.

• Demonstrated success in creating and improving product workflows, sprint rituals, and team communication to enhance productivity and collaboration.

• Experience ensuring and maintaining PCI compliance is required.

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Plan

• Health, dental, and vision paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Home office equipment stipend
• Annual Learning Stipend
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work 

Office Environment

• The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
• All remote & hybrid team members can enjoy:
  • Company-provided equipment for your home office
  • An equipment allowance for home office essentials
  • Free instructor-led yoga classes via Zoom
  • The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US, 2020!
• Those who choose to come into the office can look forward to:
  • Bright and open offices in downtown Santa Barbara
  • Stocked snack kitchens 
  • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
  • Dog-friendly office

Company Values

• Build the Dream
• Put People First
• Value Long Term Relationships Over Short Term Profit
• Make it Simple
• Be Data Driven
• Own It

The base salary range for this role is $150,000 - $180,000/year plus all benefits in our Total Rewards Plan. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills and qualifications.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees