About Us
At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.
The Role
At SimplePractice, we process billions of dollars of payments annually. We are seeking a Senior Product Manager to lead the Payments space. You will make a tremendous impact by creating a seamless payments experience for behavioral healthcare clients, and building tools for our clinicians to run profitable practices. To succeed in this role, you have extensive experience in customer payments (cards, in-person, ACH, BNPL, wallets), payment service providers, and fintech more broadly.
Responsibilities
- Define payments roadmap based on business goals, customer impact, and broader payments/ fintech landscape
- Partner closely with SimplePractice’s payment service provider to understand and influence their roadmap based on our strategy, address real-time payment issues, and roll out new functionality
- Test and roll-out new payments functionality or financial products to our customers including partnering with Marketing on pricing
- Gain buy-in for the vision and roadmap from diverse team and stakeholders including engineering, design, data, marketing, finance, operations, and customer success
- Define and track payment metrics to understand the health of our payments processing system
- Apply a combination of qualitative and quantitative research, competitive intelligence, customer understanding, and product intuition to identify opportunities for product enhancements, growth, and customer value
- Create business cases to make prioritization trade-off decisions
- Lead the development and execution of the product roadmap including managing the backlog, prioritizing feature requests, and creating product briefs
Desired Skills & Experience
- 7+ years of experience in fintech and/ or customer payments
- Experience working closely or managing relationships with payment processors such as Stripe, PayPal, Square
- Demonstrated experience rolling out new payment systems, methods, or fintech features to customers
- Strong analytical and problem-solving skills, with extensive experience using data to inform decisions, segment user populations, build business cases, and prioritize initiatives
- Experience collaborating with cross-functional teams and managing product development from ideation to execution
- Excellent communication skills with the ability to clearly communicate and present complicated topics to a range of audiences
Base Compensation Range
$150,000 - $175,000 annually
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.
The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Benefits
We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
California Job Applicant Privacy Notice
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.
For more information about our privacy practices, please contact us at [email protected].
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What the Team is Saying
What We Do
We build software that matters.
Over 185,000 health and wellness professionals trust us to help them grow and run their practices. Our cloud-based, HIPAA compliant platform offers innovative features like paperless client intake, integrated billing, online booking, Telehealth, and so much more!
Why Work With Us
SimplePractice subscribes to a culture of freedom and responsibility that focuses on empowering employees to make an impact in each and every role. Through direct communication and accountability, we’ve built a culture of trust and open honesty that extends beyond the four walls of our office.
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SimplePractice Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We prioritize the health and wellbeing of our employees, and honor that by being a remote-first company. Some of our roles require time onsite, but we promote employee-driven flexibility to make decisions about where and how they work.
