Location: Kuala Lumpur, Malaysia
Team: Product
Role: Senior Product Manager, Partnerships
Mode: Full-time role
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Role Description
At Respond.io, product partnerships power our innovation and expansion. We’re looking for a dynamic and detail-oriented Senior Product Partnership Manager to strengthen strategic relationships with key partners like Meta and TikTok — enabling new features, integrations, and joint programs that elevate our platform and ecosystem.
You’ll act as the bridge between Respond.io and our product partners, aligning strategy, execution, and communication across teams. This role is ideal for a strong communicator who combines relationship management, analytical thinking, and product acumen to drive impact through partner collaboration.
Responsibilities
- Serve as the primary liaison between Respond.io and product partners, ensuring strong communication, alignment, and relationship growth.
- Analyze and share partner updates, programs, and opportunities, advising on their strategic and technical relevance.
- Plan, coordinate, and execute partner-driven product initiatives, collaborating closely with Product, Engineering, Marketing, and Operations.
- Own and manage partnership projects end-to-end — from planning and execution to reporting and iteration.
- Establish and improve collaboration and escalation frameworks for seamless partner communication and operational transparency.
- Escalate and follow through on technical or user-related issues with partners, ensuring timely resolution.
- Support contract and agreement reviews with internal stakeholders, ensuring alignment with company goals and compliance.
- Compile and present partner feedback, data insights, and performance metrics to inform strategy and product priorities.
- Prepare presentations, reports, and partnership decks to communicate achievements, insights, and proposals.
- Work closely with leadership and cross-functional teams to shape and execute long-term partnership strategy.
Qualifications
- Bachelor’s degree or higher in Business, Computer Science, or related field.
- 2+ years of experience in Product Partnerships, Relationship Management, or Business Analysis within a SaaS or technology company.
- Strong understanding of product management and SaaS integration models.
- Familiarity with APIs, SDKs, and platform integrations, and ability to interpret technical documentation.
- Excellent communication and presentation skills, fluent in written and spoken English.
- Skilled in data analysis, reporting, and storytelling, with experience turning insights into executive recommendations.
- Proven ability to nurture and manage partnerships, balancing strategic and operational priorities.
- Strong collaboration and project management skills across multiple stakeholders and departments.
- Analytical and strategic thinker with good business judgment and problem-solving ability.
- Comfortable leading through influence and driving initiatives in fast-paced environments.
- Curious, user-centric, and growth-minded, with a passion for partner-led innovation.
Here’s What’s In It For You
- You will become part of an amazing culture with smart teammates who actually care
- You will grow more here than you would anywhere else, that is a promise
- Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
- Beer O'Clock on Fridays? Naah, we have it every day!
- Are you a PlayStation fan? It gets fun when you get to beat your olleague on a FIFA game at the office!
- You'll get to experience a very competitive compensation
- You'll be covered exclusively on one of the highest medical and dental insurance especially for you
- Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
- Flexible working environment and working hours
Top Skills
What We Do
Respond.io is the leading Customer Communications Management platform that seamlessly brings together customer conversations, empowering businesses to effortlessly expand their marketing, sales, and support endeavors onto instant messaging. We are proud to be the trusted choice for over 10,000 forward-thinking companies across 86 countries. Esteemed brands such as Klook, Decathlon, Abenson, Yoho, Roche, ShareChat, and Bigo have already experienced the transformative power of respond.io in cultivating meaningful connections with their customers.
