Senior Product Manager, Growth & Payments Platform

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Slack is adding a Senior Product Manager on our Growth team! The team is accountable for helping the 1M+ teams that start using Slack every year successfully get off the ground, across our $1B+ run-rate Self-Service and Enterprise businesses. Slack is the industry leader in product-led growth, and already has one of the largest paid customer bases in enterprise software with hundreds of thousands of recurring paid teams. You’ll strive to 10x the Slack paid customer base and as a result shape the growth of the company and an entire industry by ensuring Slack is “the productivity platform" for all types of work.

This is a hybrid work environment with a minimum in office commit of 36 times/quarter (Atlanta, GA) office to support customers and/or collaborate with team members.

The PM's key responsibilities will include:

• Helping more teams commit to Slack and making Slack's premium products spectacularly easier and more compelling to purchase. You will reimagine the comprehensive payment experience, working hand in hand with our billing infrastructure and product engineering teams, optimizing the experience to make it clear, delightful, and accessible.

• Developing and executing on the strategy for Slack’s payment integrations for markets globally and be the key liaison with our payment platform partners.

• Developing and bringing to life the strategy and experience for cross-merchandising and purchase of Salesforce’s product offerings alongside Slack.

You will deliver a best-in-class experience with close collaboration with cross-functional technical, business, and external teams. This role requires a hands-on and technically savvy PM who excels at identifying user problems and making critical prioritization decisions based on long term value for users and the business. You are able to measure and interpret the results of your team’s efforts and effectively navigate complex systems and possess great communication skills; inspiring both technical and non technical colleagues. Collaborate side-by-side with the best engineers and designers and easily manage several projects at once and on time.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.

What you will be doing:

• You will develop the product vision, strategy, and roadmap for the best in class purchase experience for Slack’s paid features in concert with cross-functional peers.

• Create fabulous end user experiences that deepen user awareness and engagement on Slack’s most valuable features, leading with deep user empathy and a passion for sweating the Little Big Details.

• Help develop the company’s pricing and packaging strategy, and how we think about our freemium and paid tiers.

• Become an authority on your product area. You’ll identify customer needs and business opportunities through a combination of research, feedback collection from cross-functional teammates and competitive data analysis.

• Define, understand, and improve key funnels and metrics.

• Own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.

• Drive execution against our plan in collaboration with Engineering and Design peers: making trade-offs, anticipating staffing needs and risks, and ensuring frequent and clear communication.

• Partner closely with leaders across product, engineering, finance, and operations, as well as external partners and customers.

• Execute at a fast pace with a focus on delivering impact to customers

What you should have:

• 5 - 8+ years of experience leading major product initiatives across consumer or direct-to-customer business products.

• You can take rough themes and big ideas and turn them into a roadmap of features, experiments, and research.

• Experience with payments, SKU and entitlements systems, and checkout optimization.

• Deep customer empathy and product craft, with a strong attention to detail.

• Ownership mentality from what we build to how we market. Accountability for driving business impact, in an experiment-driven product philosophy, ideally in Hybrid SMB or Consumer Growth.

• Data-informed and experiment-driven style to optimize for learning. You can design, run, and interpret experiments and A/B tests.

• Highly technical and capable of wading into the details, but can also drive from 30,000-foot view.

• Portfolio product approach for balancing bold, high-upside bets with quick wins.

• Impeccable follow-through. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip.

• You listen well, build consensus by default, and can drive hard decisions when needed. You push the pace.

• A related technical degree is required. 

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