NABET Maintenance Engineer

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
NBCUniversal is seeking a dedicated NABET Maintenance Engineer to join our Production Engineering group at 30 Rockefeller Plaza in New York, NY. This role will have a strong emphasis on EVS systems and workflows, along with other production-related support that is critical to NBC News, Sports, and Entertainment operations.
The ideal candidate will have experience supporting live production environments and a strong technical understanding of EVS platforms. This person should be comfortable with troubleshooting EVS issues across live production, newsroom, playout, storage, networking, and server-based environments while also supporting control room and studio workflows.
As a NABET Maintenance Engineer, you will help monitor, troubleshoot, and improve the core infrastructure supporting 24/7 operations for NBC News, Sports, and Entertainment. This includes support of broadcast production systems, IP and baseband signal flows, server-based applications, intercom, audio, graphics, EVS playout/replay workflows, and network-connected production devices.
The right candidate is curious, technical, organized, and comfortable troubleshooting complex issues that cross multiple systems, platforms, and workflows.
Roles and Responsibilities EVS Support

• Act as a primary support resource for EVS systems used in live production, replay, playout, ingest, clip management, transfer workflows, and newsroom production workflows.
• Support and troubleshoot EVS platforms and related applications, including XT-VIA servers, IPDirector, XSquare, XTAccess, MOS Gateway, LSM/RDP workflows etc.
• Support EVS workflows connected to newsroom systems, including MOS Gateway communication, iNews integration, rundown workflows, playlist updates, and fast- changing live production needs.
• Create and maintain EVS documentation, including workflow diagrams, support procedures, version information, known issues, system dependencies, escalation paths, and operational handoff notes.
• Work closely with EVS operators, production teams, newsroom teams, Engineering, Operations, and EVS vendor support during live productions, maintenance windows, projects, and escalations.

Maintenance Support

• Act as one of the on-call engineers, addressing technical support requests from studio/control room and production operations.
• Support and troubleshoot broadcast production systems across both baseband and SMPTE 2110 IP systems, including routing, control systems, playout, graphics, audio and intercom.
• Maintain broadcast technology systems to ensure reliability throughout the entire production environment.
• Analyze and troubleshoot audio/video signal flows in SDI and IP ST 2110 environments as they relate to the entire production environment.
• Assist with the maintenance and support of core production systems including EVS, Vizrt, Ross XPression, RTS intercom, Ross Robotics, Calrec/Lawo audio systems, Sony switchers and cameras, and other integrated broadcast platforms.
• Client-focused support - understand and prioritize on-air issues. Coordinate with Operations to ensure minimal show disruptions.

Project Support

• Collaborate with design engineering teams on new projects, production system upgrades, and technology refresh initiatives.
• Assist with testing, commissioning, validation, and operational readiness of new equipment, software releases, workflow changes, and vendor-supported systems.
• Support maintenance windows, firmware upgrades, software updates, system cutovers, and workflow changes through planning, testing, validation, documentation, and clear communication.
• Document issues and resolutions, track recurring problems.
• Stay informed about trends and emerging technologies in the broadcast industry.
• Be prepared to offer practical solutions that improve reliability, workflow efficiency, system visibility, and operational readiness.

Qualifications

• 2+ years of recent experience supporting live television production environments.
• 2+ years of experience supporting EVS systems, replay/playout workflows, newsroom workflows, or similar server-based broadcast production platforms.
• Strong working knowledge of EVS workflows, including ingest, replay, playout, clip management, transfer workflows, playlist behavior, channel control, and operator support.
• Experience troubleshooting EVS issues through log review, service checks, Windows troubleshooting, network validation, storage checks, database synchronization awareness, and vendor escalation.
• 2+ years of experience with SMPTE 2110 standards, preferably in an Evertz environment.
• Knowledge and experience with HDSDI, embedded and discrete audio, analog and digital formats, including AES, MADI, AES67, Ravenna, Dante, or similar technologies.
• Experience with video production systems and workflows for live and taped programming such as replay/playout systems, switchers, video routers, encoders/decoders, control systems, and studio equipment.
• Understanding of IP-based broadcast equipment such as routers, switchers, audio consoles, signal processors, playback systems, intercom systems, monitoring platforms, and control systems.
• Solid understanding of TCP/IP protocols with knowledge of computer networking, storage infrastructure, multicast, VLANs, DNS, DHCP, NTP/PTP concepts, and common IP troubleshooting tools.
• Must be willing to work rotational shifts, evenings, overnights, weekends, and holidays with little or no notice.
• Ability to support a 24/7 live production environment, which includes weekends, overnights, and holiday shift work.
• Ability to work in a fast-paced live production environment.
• This position is a NABET Local 11 represented job. Successful candidates will be required to join the NABET Local 11 union upon employment if not already a member

Desired Characteristics

• Experience supporting EVS systems in a large-scale broadcast facility, live event environment, sports production environment, newsroom production workflow, or 24/7 live production operation.
• Experience with EVS software upgrades, workflow design, system commissioning, operational support, preventative maintenance, and vendor escalation.
• Bachelor's degree in film production, Broadcasting, Computer Science, Electrical Engineering, Information Technology, or related field, or equivalent work experience.
• Knowledge and experience with Evertz products including control systems such as Magnum, EXE Routers, SDVN, VUE, VIP, and related platforms.
• Knowledge and experience with Sony production switchers and cameras.
• Knowledge and experience with audio systems, including Calrec, Lawo, Pro Tools, RTS/Bosch/Clear-Com intercoms, ENCO, Dante, AES67, MADI, or similar platforms.
• Knowledge and experience with VizRT, Ross XPression, Chyron, and AR/VR systems.
• Experience with Jira, Confluence, ServiceNow, or other project and ticketing systems.
• Technical enthusiasm and an eagerness to never stop learning.

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].