Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.
The Company
Outreach is the only workflow-first Sales Execution Platform that Sales and Rev Ops leaders use to design, measure, and improve seller workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach gives teams the tools they need to design, execute, and continuously improve a revenue strategy that is disciplined, achievable, and optimized for every stage of the customer journey. The world’s most effective revenue organizations, including Cisco, Okta, SAP, Siemens, and Verizon, use Outreach to power workflows, put customers at the center of their business, and win in the market.
The Team
The data & analytics team builds and supports capabilities across Outreach’s product suite, from sales engagement to conversational intelligence and forecasting. The team drives the analytics framework capabilities that other pillars of the company adopt and use for their own functional analytics, while also delivering analytic content for application teams as well. In a given week, the focus of the team can range from a variety of initiatives including: delivering new content, tables and metrics, new functions (eg. pivots, drill-ins), governing a consistent experience, extending analytic content to be more customizable, innovating with AI & ML for novel analytic experiences, and more.
The Role
As a Principal Product Manager, you will drive the strategy and execution for a designated product area of our data and analytics capabilities, which are central to how our customers use the product. As a revenue intelligence application, analytics are a critical piece of customer value realization. You will be driving extremely visible features with direct customer impact. This is a very cross-functional role, which will work across not just a variety of other functions in analytics, but also with other applications teams in the business.
Your Daily Adventures Will Include
- Deeply understanding customer needs for reporting and analytics across the platform, and prioritizing them accordingly
- Contributing to Outreach’s product leadership in sales execution & revenue intelligence, especially the role which reporting and analytics plays in maximizing customer outcomes
- Leading product discovery and roadmap sessions with key prospects and customers
- Setting the long-term vision for key product initiatives, defining problem statements, and specifying key customer requirements
- Collaborating with engineering, design, business development and analytics teams to deliver value to the sales and operations teams who use Outreach to grow their business
- Partnering with product marketing to develop enablement and positioning collateral to share the product team’s work with the world
- Evaluating product success through product usage analysis and customer feedback
Basic Qualifications
- 10+ years of experience building products in B2B SaaS, including experience working on data & analytics products
- Proven experience managing the entire product lifecycle
- Enterprise customer facing experience including research, feedback sessions, and fielding escalations
- Self-starter that thrives in an entrepreneurial, fast-paced environment
- Strong analytical abilities - you are an expert on the analytic products you’ll be building
- Demonstrated technical proficiency and effectiveness working closely with engineers
- Strong skills around cross-functional collaboration, influence, and communication
- Bachelor's degree in computer science, engineering, business or related field
Preferred Qualifications
- 5+ years experience in building analytics products, ideally for application-focused companies
- Domain expertise in B2B sales and go-to-market
- MBA or related graduate degree preferred
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
• A parental leave program that includes not just extended time off but options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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