Senior Product Manager - Customer Success Platform

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

Remitly is seeking an accomplished, technical Senior Product Manager to join our dynamic team based in Seattle. As a Senior Product Manager, you will play a pivotal role in shaping and driving the strategy for the next-generation Customer Success platform at Remitly. You will build an understanding for internal and external customer pain points, build a strategy to address them and unlock new value for customers and Remitly. You will guide both Product and Technology investment decisions, partnering closely with engineers, designers, analytics, operations and other platform product managers. You will report to the Director of Product.

You Will:

• Develop and articulate a clear platform/product vision while aligning with the overall company strategy.
• Drive end-to-end product planning, roadmapping, prioritization and execution collaborating with cross-functional stakeholders.
• Be a customer advocate; use customer feedback, data analysis and market research to develop and deliver compelling product features.
• Foster a collaborative and innovative culture within the team, encouraging idea generation and problem-solving.
• Stay informed about industry trends, market dynamics, and competitor offerings to identify strategic opportunities and threats.
• Utilize market insights to inform product decisions and maintain a competitive edge.

You Have:

• 8+ years of proven technical product management experience in B2B or B2C companies.
• Strong track record of envisioning, delivering, scaling platforms, ecosystems and tools.
• Experience setting and implementing product strategy, road-mapping, and prioritization.
• Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• BA/BS in Computer Science or related field.

Preferred:

• Experience in the fintech or financial services industry
• Fraud and Compliance domain expertise

Compensation Details. The starting base salary range for this position is typically $152,000-$190,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid

Our Benefits:

• Flexible paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Paid parental, medical, military and family care leave.
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and corridor travel benefits
   

Our Connected Work Culture: Driving Innovation, Together
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At Remitly, we believe that true innovation sparks when we come together. Our "Connected Work Culture" fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team’s specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.