POS-10614
Customer Relationship Management (CRM) software is about managing customer relationships. In order to do that in the best way possible, our customers need a full picture of their customer in one unified place across all of their systems - including CRM, third-party, legacy, and homegrown systems. The Customer Profile UI product group is dedicated to creating a comprehensive and unified view of our customer’s customer data (what we call the “customer profile”). With a unified customer profile, our customers can tailor communications, streamline business processes, and make data-driven decisions that enhance their customer’s satisfaction and drive business success.
This Senior Product Manager role involves leading two critical teams within the Customer Profile UI product group: Page Editor and Card Library. The Page Editor team empowers customer admins by providing them the tools to configure the customer profile - making it more effective, curated, and useful for front office teams. This includes features for managing customer profile data and defining conditional display logic. The Card Library team focuses on facilitating card and template discovery, allowing admins to quickly create a complete customer profile. We’re looking for a senior product manager who can independently drive these two separate missions forward. The ideal candidate has experience with technical platforms, cross-team collaboration, communication, and ruthless prioritization. Here’s some of what you’ll be doing:
- Defining what new layouts (i.e. grid) and containers (e.g. multi-column, popover, modal) we need for the customer profile and how to configure them.
- Unlocking the ability for internal product teams to build customer profile templates that admins can pick from to quickly set up their record pages. Templates will be by persona (sales, service, customer success) and industry (real estate, education, healthcare).
- Creating a visually stunning card library that helps admins quickly discover and add cards and templates to complete their customer profile.
- Revisioning the card library where admins can quickly find cards and templates in a more visual way
Please note: Due to the spread of the current team, this hire needs to work Eastern or Central Time Zone hours.
In this role you’ll get to:
- Create a shared vision and cohesive roadmap for the future of this product area as a critical member of the Product Triad - our system for building product collaboratively and strategically
- Drive alignment, set goals, build understanding and motivate others, including cross-functional partners across the company
- Guide new product ideas from initial concept all the way through launch
- Understand our customers and their journey through the product by engaging with them directly and often
- Use data to identify opportunities to improve our customers’ experience, devise strategy to execute your ideas, and partner with business stakeholders across HubSpot to make solutions that help our customers grow
We are looking for people who have:
- Launched products successfully from 0 to 1 to customers
- Set a product vision and strategy and executed on it
- Collaborated on a cross-functional team of UX designers, software engineers, UX research, analytics, and others
- Worked on a platform product team that served both internal and external customers
- Used qualitative and quantitative research to inform their product roadmap, combining market, business and technical insights to identify opportunities and weigh tradeoffs
- Ruthlessly prioritized their product roadmap and had to make hard tradeoff decisions
- A drive to understand customer needs deeply and truly solving for their problems
- Excellent communication, influencing, and interpersonal problem-solving skills
- A passion for growing healthy teams and leaders, cultivating psychological safety, and facilitating tough conversations that help people grow
- The ability to make decisions, test assumptions, and iterate - often with limited information
- Demonstrated ability to adapt in an innovative and fast-paced environment
As a member of the Product Management org at HubSpot you’ll:
- Join a product-led culture that truly puts the customer first
- Create and advance an ambitious product strategy that’s driven by customer needs, business goals, powerful data, and global market indicators
- Partner closely with colleagues in UX and Engineering to create a high-value product that’s both powerful and easy to use
- Use your voice, share your perspective, and have a real impact based on your point of view
- Know what will lead to getting promoted, and why, thanks to clear expectations and robust career paths
- Be empowered to show up as your authentic self and choose a work style and location where you can do your best work, whether that’s at home, in an office, or a blend of the two.
- Read more about our shared product principles here.
Cash compensation range: 158100-253000 USD Annually
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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What We Do
HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.
HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.
