Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
As a Senior Product Manager on the Core Experience team, you will own the strategy, roadmap, and execution around the evolution of Front’s inbox - the central place where teams collaborate on and manage high-stakes customer communication with the help of AI. This role is central to Front’s strategy: delivering delightful, sophisticated, AI-powered experiences in the surface area most deeply embedded in our customers’ daily workflows. In this role, you’ll set direction, work through ambiguity, and collaborate closely with cross-functional partners (engineering, design, marketing, data, sales) to deliver innovative yet intuitive solutions that meet customers’ needs and drive business impact.
What will you be doing?
Own the product vision, strategy, and roadmap for Front’s core inbox experience across web, desktop, and mobile. Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact
Use quantitative (e.g. metrics, analytics) and qualitative (e.g. user feedback) data, market and user research, and strong product intuition to identify and prioritize opportunities to continuously improve the product
Lead end-to-end product development from problem definition through launch and iteration
Partner deeply with engineering and design to drive outcomes, and collaborate with a wide range of cross-functional partners (including marketing, data, sales and GTM).
Drive clarity and alignment among key stakeholders across the organization, including executives and adjacent teams.
What skills and experience do you need?
7+ years of experience in product management, or related roles, in a technology-driven environment.
Strong design thinking and systems thinking skills: You can break down complex problems, understand interdependencies, and envision cohesive, scalable solutions that prioritize user experience.
Excellent product intuition and taste: You know what great looks like and push your team to achieve it.
Ownership mindset: You take responsibility for outcomes, not just output. You understand how your work drives business impact and can lead your team to focus on high-impact work.
Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight.
Excellent communication and collaboration skills: you can manage senior and executive stakeholders; you take control of the narrative and motivate your team; you inspire action with cross-functional partners.
Execution-oriented: You’re comfortable managing many work streams and prioritizing; you know how to make smart trade-offs; you help teams ship on time and with excellent quality.
Demonstrated fluency with AI: You’ve used or built AI tooling and understand the nuances of AI products.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- 7+ years of experience in product management or related roles
- Strong design thinking and systems thinking skills
- Excellent communication and collaboration skills
- Demonstrated fluency with AI
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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