Senior Product Manager, Communication Tooling

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

 - We’ve funded over $100 billion in loans for our customers, more than any other fintech

 - We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 and 2021

 - We are Forbes’ Best Online Mortgage Lender for 2023

 - We are USA Today’s Best Mortgage Lenders of 2023, Best for FHA Loans

 - We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

 - And we’re just getting started!

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. 

A Better Opportunity

We are seeking a highly experienced Senior Product Manager to lead the development and optimization of our telephony/dialer systems and other communication tooling. The ideal candidate will have a strong hands-on background in building and enhancing telephony/dialer systems, preferably with Twilio or equivalent platforms, and experience working directly with Sales teams to fine-tune call cadences and improve sales workflows for maximum conversion. Experience in setting up or enhancing CRM systems is a plus. As the Senior Product Manager of this team, you will be responsible for boosting sales productivity and conversion, creating a frictionless customer experience, and improving internal operational efficiency, all through innovative technology and creative thinking to re-engineer our processes. You will work alongside our sales organization and other internal partners across Operation, Marketing, Growth, and other technology partners. You will have the opportunity to completely change the status quo to enable our Sales team to accomplish more while providing customers with a delightful experience. Join us on the journey to make homeownership cheaper, easier, and faster!

Responsibilities

• Telephony/Dialer System Management: Lead the strategy, implementation, and optimization of our telephony and dialer systems, ensuring they meet the needs of the Sales and Operations teams.
• Sales Collaboration: Work closely with the Sales team to understand their processes, identify pain points, and optimize call cadence and workflows to maximize sales conversion rates.
• CRM System Enhancement: Support the setup or enhancement of CRM systems, ensuring seamless integration with communication tools and aligning with overall business objectives.
• Data-Driven Decisions: Utilize data analytics to track performance, assess the impact of changes, and make informed decisions to continuously improve the sales and operations processes.
• User Experience: Focus on delivering frictionless and efficient user experience for the Sales team, minimizing downtime, and maximizing productivity.
• Vendor Management: Manage relationships with telephony and CRM vendors, negotiating contracts and ensuring service quality.
• Continuous Improvement: Lead the ongoing evaluation and improvement of sales and operational tools, staying current with industry trends and best practices to keep our systems competitive.
• Project Management: Oversee the entire lifecycle of sales and operational projects, from ideation and development to launch and post-launch evaluation.

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (MBA is a plus).
• 5+ years experience in product management, with a strong focus on telephony/dialer systems.
• Hands-on experience with Twilio or equivalent telephony platforms is required, preferably in the mortgage industry.
• Proven experience working directly with Sales teams to optimize call cadences and boost conversion rates.
• Experience in setting up or enhancing CRM systems is a significant advantage.
• Exceptional communication and collaboration skills, with the ability to work effectively across cross-functional teams.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Experience with SQL or Looker is strongly preferred.
• Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.
• Exceptional stakeholder management skill and ability to handle complex cross-functional projects.
• Strong understanding of technology and the ability to develop and execute a technology strategy.
• Thrive working in a dynamic, fast-paced environment with a high degree of ambiguity.
• Exceptional communication and collaboration skills, with the ability to work effectively across cross-functional teams.

Company Benefits 

Our total rewards package consists of base salary, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

 - Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.

 - Personalized care and tools for realizing your mental health and wellness goals.

- Company paid for lunch when working in the office.

- Additional benefit perks & discounts.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.