Senior Product Manager (Client Experience)

| Dallas, TX, USA | Hybrid
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WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

  • 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
  • 2021 Most Innovative Companies - presented by Fast Company
  • 2021 Best API & Best Trading Technology - presented by Global Fintech Awards


ABOUT THIS ROLE
We've got an amazing track record of success and fostering ongoing innovation. Our Product Managers stand at the leading edge of this disruption, and are responsible for guiding new products at Apex by combining financial industry research and our technical expertise.
We are seeking a Senior Product Manager to lead Apex's client API experience including "front door" and client sandbox solutions. As the Senior Product Manager, you will be responsible for defining and executing the product roadmap, collaborating with cross-functional teams, and driving adoption of the API and sandbox among clients, partners, and internal stakeholders.
Key Responsibilities:

  • Develop and execute a product roadmap for Apex's public API platform, gateway, and client sandbox experience in alignment with the company's overall strategy and goals.
  • Collaborate with cross-functional teams, including product, engineering, design, marketing, sales, and customer support, to ensure Apex's API and sandbox meet customer needs.
  • Define and track key metrics to measure the success of Apex's API and sandbox, including quality, usage, adoption, and client developer satisfaction.
  • Lead the development of documentation, sample code, and other resources to make it easy for developers to use Apex's API and sandbox.
  • Drive adoption of Apex's API and sandbox among clients and partners, through outreach, education, and community building.
  • Stay up-to-date on industry trends and best practices related to APIs and developer platforms.
  • Generate energy to motivate the team throughout the entire product cycle.
  • Position requires 25% time for travel. (We're a distributed company.)


Required experience:

  • Bachelor's degree in a technical field or equivalent practical experience
  • 5+ years of experience in product management, co-founder or related technical role
  • 3+ years of experience building and shipping technical products
  • Experience leading product development and execution for cross-functional teams
  • Experience researching, defining and documenting market and product requirements
  • Demonstrated strong interpersonal, verbal, and written communication
  • Demonstrated full-lifecycle ownership of product development
  • Understanding of user experience, web development, API standards, and Agile practices, with a strong preference for best practices and incremental delivery
  • Ability to dig into business or technical problems and find pragmatic solutions
  • Ability to influence multiple stakeholders without direct authority
  • Strong analytical skills, with the ability to use data to make informed product decisions.
  • Willing to be in the office a minimum of 3 days a week


Desired experience:

  • Bachelor's degree in a technical field (CS or engineering degree) or equivalent experience.
  • 5+ years of experience in product management, with a strong background in APIs and developer platforms
  • Experience delivering developer experiences including customer sandboxes, SDKs, customer engagement programs, and 'front door' / API gateway services
  • Experience in building and scaling platform systems including software licensing and provisioning, administrative self-service tools, data portability, and 3rd party data integrations
  • Experience researching, defining and documenting competitive technical infrastructure and/or platform requirements
  • Product Management experience building B2B SaaS solutions; Financial Services (Payments, Brokerage, Wealth Management, Trading, Clearing, Settlements, etc) industry experience is a strong plus


If you are a strategic thinker, a collaborative problem solver, and a passionate advocate for developer experience, we encourage you to apply for this exciting opportunity.
#product management #mid-senior #full-time #LI-JC1 #APEX
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DockerFrameworks
    • KubernetesFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google CloudServices
    • LookerAnalytics
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

An Insider's view of Apex Fintech Solutions

What are some things you learned at the company?

Trust in the power of failure; don’t fear it. Failure at some point is inevitable and you cannot succeed if you never take the chance! There is a lesson to be learned in each failure, and it only makes you stronger.

Colleen

Director, Business Development

What are Apex Fintech Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Hybrid work model
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Apex's 401(k) retirement plan match 50% of an employee's contributions up to the first 6% of their eligible compensation.
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Apex's vacation policy includes three weeks paid time off for all full-time employees and up to four weeks off for tenured employees of five years or longer.
Paid volunteer time
Apex encourages employees to give back with paid volunteer time of up to 16 hours a year.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Apex offers pre-tax commuter benefits for all full-time employees.
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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