Who we are:
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.
This role is responsible for collaborating with trade partners, dealers, distributors, sales operations, IT, and cross-functional stakeholders to deliver a scalable B2B wholesale digital eCommerce experience. Duties include owning the Salesforce Commerce ordering-platform roadmap, translating workflows and needs of designers, showrooms, distributors, and trade accounts into product requirements, driving improvements to order accuracy, self-service, and account management, and supporting integrations with JD Edwards (JDE), D365, and downstream fulfillment and pricing systems.
Visual Comfort Offers:
- Work-Life Balance: Monday – Friday, 8:00am – 5:00pm. Travel requirements are anticipated for this position. Domestic Travel 10%.
- Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
- Paid Time Off: Generous vacation accrual and paid time off policies.
- Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
- Compensation: Competitive compensation plan
- Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
- Insurance: Company-provided life insurance and short-term disability coverage.
- Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
How success is defined:
- Own the product roadmap for the B2B wholesale storefront and account portal, balancing trade-customer needs with commercial and operational constraints.
- Define and prioritize features supporting contract, tiered, and negotiated pricing; quote-to-order workflows; net terms; credit limits; and account hierarchies, including multi-location and dealer-group structures.
- Collaborate with Sales, Customer Service, and Finance to translate wholesale business rules, including MOQs, backorders, sample programs, multi-ship-to requirements, and EDI, into actionable platform requirements.
- Manage integration requirements between Salesforce Commerce B2B and JDE/D365, supporting order-to-cash processes, inventory visibility, and pricing synchronization.
- Establish and monitor KPIs, including order accuracy, self-service adoption, average order value, reorder rate, repeat-buyer cart abandonment, and support-ticket deflection.
- Conduct discovery with trade customers and internal sales and account teams to identify friction points across quoting, reordering, and account-management workflows.
- Develop clear product requirements documents, user stories, and acceptance criteria, and facilitate backlog grooming and sprint planning with engineering and Boomi integration teams.
- Partner with UX to design B2B-specific interaction patterns for bulk reorder, saved carts, approval workflows, and punchout catalogs.
- Support the onboarding of new customers and channels, including distributor and M&A integrations, into the B2B commerce environment.
- Monitor platform performance and lead root-cause analysis for B2B-specific defects, escalating issues through IT product and engineering channels.
- Present roadmap updates, business cases, and performance results to senior stakeholders, including Sales leadership and IT.
- Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
- Exhibits and adheres to the established Visual Comfort Company Values.
- Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule while maintaining a consistent presence in the workplace to effectively collaborate and communicate amongst co-workers and teams.
What you will bring:
- 7+ years’ previous experience in product management, including at least 2 years supporting B2B eCommerce products, preferably within a mid-market or enterprise environment.
- Bachelor’s degree required in Information Systems, Computer Science, or a related field; equivalent combinations of education and experience will be considered.
- Experience with enterprise B2B commerce platforms, such as Salesforce, SAP, Adobe Commerce, or Oracle, and ERP-integrated pricing, inventory, and order management.
- Working knowledge of EDI, procurement, and middleware integrations, including Boomi or MuleSoft.
- Strong requirements-gathering and stakeholder-management skills across Sales, Operations, IT, Finance, and Engineering.
- Ability to manage complex pricing and account structures, including contract pricing, customer catalogs, credit terms, and multi-location dealer accounts.
- Data fluency and KPI experience, with proficiency using Power BI or similar tools to measure adoption and performance.
- Experience creating PRDs and user stories and supporting Agile delivery through tools such as Jira or Aha!.
- Industry experience in lighting, luxury home furnishings, interior design, building products, manufacturing, or distribution preferred.
- Experience with multi-brand, multi-entity, dealer, showroom, or post-M&A commerce environments a plus.
- Exceptional organizational, prioritization, and time-management skills, with strong attention to detail.
- Ability to deliver results independently and collaboratively while fostering teamwork.
- Excellent written, verbal, and cross-channel communication skills, including the ability to translate between business and technical audiences.
- Flexible schedule availability as business needs require, including occasional early mornings, late evenings, or weekends.
Compensation Range: $128,000 - $136,000
Compensation is based on individual factors, including skill set, relevant experience, and work location
#LI-Onsite
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
Skills Required
- 7+ years of product management experience
- At least 2 years supporting B2B eCommerce products
- Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent education and experience
- Experience with enterprise B2B commerce platforms such as Salesforce, SAP, Adobe Commerce, or Oracle
- Experience with ERP-integrated pricing, inventory, and order management
- Working knowledge of EDI, procurement, and middleware integrations, including Boomi or MuleSoft
- Requirements gathering and stakeholder management across Sales, Operations, IT, Finance, and Engineering
- Ability to manage contract pricing, customer catalogs, credit terms, and multi-location dealer accounts
- Data fluency and KPI measurement experience using Power BI or similar tools
- Experience creating PRDs and user stories and supporting Agile delivery with Jira or Aha!
- Experience in lighting, luxury home furnishings, interior design, building products, manufacturing, or distribution
- Experience with multi-brand, multi-entity, dealer, showroom, or post-M&A commerce environments
- Strong organizational, prioritization, and time-management skills
- Excellent written, verbal, and cross-channel communication skills
- Ability to translate between business and technical audiences
- Flexible schedule availability, including occasional early mornings, late evenings, or weekends
- Authorization to work in the United States without employment-based immigration sponsorship
What We Do
Since 1987, Visual Comfort & Co. has been the premier resource for signature designer lighting. During the past three decades, we’ve been proud to work with extraordinary designers who are among the most influential tastemakers and brands of their times. Each one has brought their unique vision to the creation of beautiful lighting — and in the process, expanded the range of what we do and who we reach. Only authentic, natural materials are used to create artisanal finishes that give our products their custom character, bringing customers more decorative options to our broad range of styles. To ensure superior quality, we work with the finest craftsmen and factories from around the globe to ensure that our lighting is impeccable and lasting down to each detail, every single time. At Visual Comfort, our goal has always been to affirm the trust our customers experience in choosing great lighting. We continuously work to provide effortless and complete solutions for projects of any imagined scope and point of view. Our customers know they can find what they’re looking for, and this creates true comfort in their design process. Visual Comfort is seeking candidates to join our team in Accounting/Finance, IT and Customer Service. If you would like to be part of our growing team, please send your resume to [email protected].
