We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health’s Analytics & Behavior Change (A&BC) organization tackles complex challenges at the intersection of healthcare and technology. We use advanced analytics, machine learning, modeling, and hypothesis-driven approaches to turn data into actionable insights that drive growth, improve outcomes, and increase access to care across CVS Health. Our teams build next-generation data and machine learning platforms and software products that help power CVS Health to make healthier happen for 100+ million customers.
A&BC is expanding its Product function and seeking a Senior Product Manager to lead the design of workflow and user experience improvements for Aetna’s internal clinicians. You will focus on simplifying how clinicians work, automating manual tasks, and finding efficiencies, using AI and analytics where they make the work faster and easier. Success in this role depends on building trusted relationships with clinicians, operational leaders, and technical partners, and aligning them around a shared direction. The role requires strong experience in workflow design and user experience, exceptional stakeholder management, close partnership with design, engineering, and data science, and sound analytical judgment.
Responsibilities:
- Own the product vision, roadmap, and backlog for clinician-facing workflow tools, with a focus on usability, efficiency, and clinician satisfaction.
- Build and maintain strong relationships with clinicians, medical directors, operations leaders, and executive sponsors.
- Align diverse stakeholders with competing priorities around a common roadmap, and manage expectations, trade-offs, and communication throughout the product lifecycle.
- Lead user research, workflow observation, usability testing, and SME interviews to understand how clinicians work today and where friction, rework, and manual effort occur.
- Map current- and future-state workflows, and translate findings into prioritized improvements to the experience.
- Identify opportunities to automate manual and repetitive tasks and to reduce steps, handoffs, and time per case.
- Partner with UX/design to shape interaction design, prototypes, and usability standards, and ensure designs reflect real clinical workflows.
- Develop user stories, acceptance criteria, and product requirements for engineering, data science, and business teams.
- Where AI or analytics can improve the experience, define requirements and success criteria in partnership with data science, keeping the clinician workflow as the starting point.
- Define and track product metrics such as time-on-task, task completion, adoption, usability and satisfaction scores, and error or rework rates, and use them to prioritize and show impact.
- Partner with readiness teams to lead pilot design, phased rollouts, and change management for frontline clinical teams, including training, communication, and feedback loops.
- Present progress, risks, and outcomes to senior leadership, and support business case development and roadmap planning.
- Coordinate dependencies across engineering, design, data science, clinical operations, and compliance.
- Lead day-to-day planning and champion Agile best practices.
- Promote best practices in product management and contribute to A&BC’s product-focused transformation.
Required Qualifications
- 4+ years of experience in Product Management
- 3+ years of experience working with Engineering, Design, and/or Data Science teams.
- 3+ years of experience partnering with SMEs to define ambiguous processes.
- 3+ years of experience working with Agile methodologies.
- 2+ years of experience with utilization management/prior authorization workflows and related metrics.
- 3+ years of strong stakeholder management experience, including influencing and aligning senior leaders and cross-functional teams without direct authority.
- 3+ years of experience managing products from concept through launch.
- 2+ years of experience demonstrating strong verbal and written communication skills, including executive-level presentation.
Preferred Qualifications
- Experience building trust and partnership with clinical users and clinical leadership.
- Experience measuring workflow efficiency and usability (time-on-task, touches per case, satisfaction) and tying it to operational outcomes.
- Experience introducing automation, AI/ML, or new tools to frontline clinical or operational teams.
- Experience with user adoption strategies and change management for frontline operations.
- Passion for transforming healthcare through improved efficiency and technology.
- Experience with healthcare data; Experience with Utilization Management / Prior Authorization.
Education
- Bachelor’s degree in Computer Science, Engineering, Data Science, Analytics, Human-Computer Interaction, Mathematics, Physics, Applied Sciences, or a related quantitative field.
Pay Range
The typical pay range for this role is:
$106,605.00 - $213,210.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 4+ years of experience in Product Management
- 3+ years of experience working with Engineering, Design, and/or Data Science teams
- 3+ years of experience partnering with SMEs to define ambiguous processes
- 3+ years of experience working with Agile methodologies
- 2+ years of experience with utilization management/prior authorization workflows and related metrics
- 3+ years of stakeholder management experience, including influencing and aligning senior leaders and cross-functional teams without direct authority
- 3+ years of experience managing products from concept through launch
- 2+ years of experience with strong verbal and written communication skills, including executive-level presentation
- Bachelor's degree in Computer Science, Engineering, Data Science, Analytics, Human-Computer Interaction, Mathematics, Physics, Applied Sciences, or a related quantitative field
- Experience building trust and partnership with clinical users and clinical leadership
- Experience measuring workflow efficiency and usability and tying it to operational outcomes
- Experience introducing automation, AI/ML, or new tools to frontline clinical or operational teams
- Experience with user adoption strategies and change management for frontline operations
- Experience transforming healthcare through improved efficiency and technology
- Experience with healthcare data and utilization management/prior authorization
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
-
Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
-
Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
-
Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
Similar Jobs
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
