(Senior) Product Manager - Activation

Location: London, Office First

At SumUp, we’re committed to empowering small merchants to launch, manage, and grow their businesses through innovative financial technology solutions. Our diverse product suite seamlessly integrates into our users’ workflows, pushing the boundaries of fintech and providing merchants with the tools they need to succeed.

As a Senior Product Manager, you will join the Activation Squad within the Growth Tribe. Your mission will be to guide newly signed-up merchants through their initial journey with SumUp, ensuring they experience tailored, value-driven product interactions from day one. By helping merchants understand the depth of our product ecosystem and its relevance to their business needs, you will play a key role in fostering long-term engagement and success.

What You'll Do:

• Collaborate within a cross-functional team to onboard and activate new merchants, ensuring a smooth, personalized introduction to SumUp’s product offerings
• Continuously optimize the merchant journey, addressing pain points that hinder activation and using insights to improve user engagement
• Design and execute strategies that help merchants discover and adopt our broader product ecosystem, driving value in line with their business goals
• Gather requirements, scope projects, and facilitate open discussions to resolve issues and drive successful outcomes
• Be a voice for our users, employing data-driven insights and customer empathy to shape product experiences that support long-term growth

What You’ll Bring:

• 5 to 7+ years of relevant experience in digital product development, preferably with a strong background in product-led growth
• A proven ability to drive product initiatives, working effectively with cross-functional teams to deliver results 
• A can-do attitude with a strong sense of ownership, capable of independently solving complex problems
• Exceptional communication skills, with experience creating clear, well-structured narratives to influence stakeholders at all levels
• A pragmatic approach to experimentation, with the ability to quickly iterate, test new ideas, and validate hypotheses to drive continuous improvement and impact key performance metrics
• Strong analytical mindset and user empathy to define hypotheses, identify opportunities, and measure impact on KPIs
• Experience aligning diverse stakeholders, building consensus on priorities, and driving collaborative efforts towards shared goals

Why you should join SumUp

• Be part of a welcoming and international community of 3000+ people from over 50 nationalities across 12 global offices
• SumUp Corporate Pension Scheme (qualifying earnings)
• Competitive Health Insurance Cover with Vitality (including optical, dental) 
• Life Assurance cover with MetLife for 2 x your salary
• Learning & development budget: €2000/year
• Babbel: unlimited access to the Babbel platform to learn up to 14 languages
• SumUp Sessions: Confidential, accessible self-care. A mental health & wellbeing tool available to all employees through access to licensed psychotherapists
• Break4me - 1 month paid annual leave after 3 years of service

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.