Senior Product Manager, Accounting

About the role

Within Blackbaud, The Financials and Grantmaking Pillar leads the market with financial and grant management solutions purpose built for nonprofits worldwide, and we need a Senior Product Manager to help us amplify the customer experience by boosting efficiency and enabling data driven decisions in creative ways. We want an inventive leader who is passionate about technology, accounting, and philanthropy and has experience in creating, developing, and scaling a modern SaaS solution. 

What you'll do

• Drive the definition and maintenance of an actionable backlog for a set of capabilities by researching, organizing, writing user stories for, and ensuring that requirements (both market and non-negotiable) are aligned and ready for delivery by engineering teams.

• Plan, conduct and coordinate effective customer discovery sessions and other internal and external research activities across efforts. 

• Define metrics for evaluating feature adoption and usage. Analyze data, assess hypotheses and determine remediation plan and iteration on feature design. 

• Provide significant domain expertise to stakeholders across the organization. 

• Focused on communicating and building rapport with customers throughout the product development process, including participation in key customer events such as PUBs, BBCON, CABs, PAGs and other industry events. 

• Contribute to the growth of the Product Management practice by mentoring, coaching and supporting other PMs and participating in practice development initiatives. 

• Responsible to deliver customer and business value for key capabilities within a portfolio. 

• Define and manage go-to-market activities for key offers and new capability rollouts. 

• Owning and monitoring the quality, cost, and health of your services, including ownership and prioritization of NNRs, APIs, security, and customer feedback. 

• Partner with leadership to meet overall pillar goals.

What you'll bring

• You have a background in finance or accounting, bonus points if you have international or philanthropic technology experience.

•  5+ years product management or similar experience 

• Knowledge of non-profit accounting processes and procedures.

• You have a record of success defining customer needs and developing innovative platform services employing groundbreaking technology while leveraging all aspects of product development: data insights, market demand, customer empathy, and technology trends. You have technical fluency and are comfortable with understanding and discussing technology concepts with engineering, architects, user experience designers, and business stakeholders. 

• You have a fail-fast mentality and have demonstrated acceptable risk-taking using data driven decisions.

• You have curiosity to explore new ideas and make time and space for planning what’s up next without losing momentum on current execution.

•  Adept at working across matrixed environments, including external partners and vendors.

• Ability to make independent decisions to drive success. 

• Strong communication and presentation skills. 

• Ability to demonstrate ROI of new technology to power sponsors, power users, and prospects. 

• Ability to adapt to changing technology advancements, and evolving trends 

• Proven results of product-led growth

• Demonstrate strong strategic leadership