By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Senior Product Lead, International BillingJob Location: UK wideJob Type: PermanentRemuneration: Competitive salary taking into account skills, experience and qualificationsWe have an exciting opportunity for a Senior Product Lead, International Billing in the UK.The Senior Product Lead, International Billing is the senior product expert for billing across Darwin and its integration with finance systems, operational platforms and client processes. Working within the Product team, you will protect product integrity and help International Operations maximise existing billing capabilities.
You will investigate complex billing issues, leading discovery and root-cause analysis to identify whether challenges arise from processes, data, configuration, integrations, product functionality or finance systems. Using evidence and insight, you will turn findings into clear product recommendations and improvement opportunities.
Partnering closely with the Darwin Product Owner and teams across Operations, Finance, Tax, Technology, Data, Finance Product and SAP Product, you will help shape priorities, influence roadmap decisions and support initiatives through definition, testing, release and adoption.
Using strong analytical and commercial judgement, you will assess competing demands and recommend priorities based on client impact, financial risk, business value, effort and dependencies. You will also track the effectiveness of improvements, reducing invoice inaccuracies, manual effort, delays and recurring workarounds.
Operating with a high degree of autonomy in a complex international environment, you will build strong relationships across operational, financial and technical teams. This role is suited to someone with deep billing and/or product expertise, a curious mindset, sound judgement and the ability to influence stakeholders while working collaboratively across clear ownership boundaries.
The skills you will have when you apply:Billing and Product Expertise - Extensive experience in product support, product operations, billing, revenue operations or a related role, with strong end-to-end billing and invoicing knowledge.
Problem Discovery and Systems Thinking - A proven ability to investigate issues across process, data, configuration, interfaces, product capability and finance systems, using evidence to identify root causes and sustainable solutions.
Product Shaping and Prioritisation - Experience converting business problems into outcomes, product options and priorities, balancing client impact, financial exposure, risk, value, effort and dependencies.
Cross-functional Delivery - Experience supporting change from discovery through testing, release, readiness and adoption across Operations, Finance, Technology, Data and Product teams.
Influence Without Authority - The credibility and persistence to secure clarity, decisions and follow-through across international stakeholders while respecting ownership boundaries.
Governance and Commercial Judgement - Strong product-integrity, controlled-documentation and commercial judgement, with clear senior communication. Insurance, claims, professional-services billing, Darwin or SAP experience is advantageous.
Remuneration & more
Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Health & support
Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing
Wellbeing and digital GP apps
Group Income Protection
Other benefits
Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
Discounts on various products and services
At Sedgwick, you won't just build your career; you'll develop your expertise. Our Sedgwick University offering empowers you to excel, with more than 15,000 courses on demand, role-specific training and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:Think we'd be a great match? Apply now - we want to hear from you.
As part of our commitment to you, we are proud to have a zero-tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview, which may be virtual or in person.
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Skills Required
- Extensive experience in product support, product operations, billing, revenue operations, or a related role
- Strong end-to-end billing and invoicing knowledge
- Ability to investigate issues across processes, data, configuration, interfaces, product capabilities, and finance systems
- Experience identifying root causes and developing sustainable solutions
- Experience converting business problems into product outcomes, options, and priorities
- Experience balancing client impact, financial exposure, risk, value, effort, and dependencies
- Experience supporting change through discovery, testing, release, readiness, and adoption
- Ability to influence international stakeholders without formal authority
- Strong governance, product-integrity, controlled-documentation, commercial-judgement, and senior-communication skills
- Insurance, claims, professional-services billing, Darwin, or SAP experience
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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