Product Attributes & Satisfaction Team (PAS) exists to define, protect and enhance customer satisfaction throughout the product lifecycle. Through customer insight, product definition, analytics, validation and governance, PAS drive products to be built around genuine customer needs, deliver differentiated experiences, and continuously improve customer satisfaction.
About the roleCustomer Insight
Conduct customer research, studies and insight investigations.
Analyse customer feedback, VoC data and market intelligence.
Identify customer needs, behaviours, satisfaction drivers and improvement opportunities.
Generate clear, actionable recommendations from customer evidence.
Product Analytics
Analyse customer satisfaction, product performance and usage data.
Identify trends, performance gaps and opportunities for improvement.
Support root-cause investigations and evidence generation.
Develop reports and insights that support programme decision making.
Product Definition
Support development of customer requirements, product attributes and performance targets.
Contribute to requirement cascading and attribute traceability activities.
Support evaluation of product trade-offs and customer impacts.
Help ensure product decisions remain aligned to customer needs.
Validation & Experimentation
Plan and execute customer trials, product evaluations and validation studies.
Analyse and communicate validation findings.
Support development of validation strategies and testing methodologies.
Provide evidence supporting programme readiness assessments.
Governance & Continuous Improvement
Support PAS reviews, governance activities and product decision-making.
Ensure customer evidence is robust, accurate and traceable.
Identify opportunities to improve customer satisfaction and product performance.
Contribute to future product opportunities and continuous improvement activities.
You are inquisitive, evidence-driven and passionate about understanding customers.
You enjoy working with data, research and experimentation to solve problems and improve customer experiences. You are comfortable working across disciplines and using evidence to support decision making in complex product development environments.
You bring a strong balance of analytical thinking, customer empathy and technical curiosity.
Previous Skills & Experience
Experience in Product Insight, Customer Research, Product Analytics, Product Development, Validation, Systems Engineering, Quality Engineering or related disciplines.
Experience working with qualitative and quantitative data and insight generation.
Understanding of research, experimentation and analytical methodologies.
Strong analytical, critical thinking and problem-solving skills.
Ability to communicate findings clearly to both technical and non-technical audiences.
Experience supporting product development programmes.
Experience with data analysis, statistics or visualisation tools is advantageous.
Experience within consumer products, technology or engineering environments is desirable.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Skills Required
- Experience in Product Insight, Customer Research, Product Analytics, Product Development, Validation, Systems Engineering, Quality Engineering, or related disciplines
- Experience working with qualitative and quantitative data and generating insights
- Understanding of research, experimentation, and analytical methodologies
- Strong analytical, critical thinking, and problem-solving skills
- Ability to communicate findings clearly to technical and non-technical audiences
- Experience supporting product development programs
- Experience with data analysis, statistics, or visualization tools
- Experience within consumer products, technology, or engineering environments
Dyson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dyson and has not been reviewed or approved by Dyson.
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Healthcare Strength — Medical, dental, and vision offerings are broad, paired with company‑paid life and disability coverage, plus EAP, backup care, and wellness incentives. Employer‑funded healthcare dollars and premium‑discount or Lifestyle Spending Account options further enhance coverage value.
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Retirement Support — A 401(k) with a company match is consistently advertised on U.S. postings. This provides predictable retirement support across roles.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, commuter benefits, and notable product discounts supplement core coverage. Wellness incentives and a Lifestyle Spending Account expand lifestyle support beyond medical plans.
Dyson Insights
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
