Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
About Five9
Five9 is a leading provider of cloud contact center software, and we're looking for a Senior Product Designer to join our innovative and collaborative team.
Role Overview
In this role, you will be instrumental in shaping the user experience of our products, ensuring they are not only powerful and feature-rich but also intuitive and a joy to use. You will be heavily involved in forward-looking initiatives, specifically working on projects like AI-generated insights and suggestions. You will be a key advocate for our users, particularly our Agent, Supervisor, and Admin personas.
Key Responsibilities
- User-Centered Design: Lead the design of new features and improvements from concept to launch, ensuring a deep understanding of user needs and advocating for them throughout the design process
- Cross-Functional Collaboration: Partner closely with product managers, engineers, and other stakeholders to define product requirements and translate them into elegant and effective design solutions
- Prototyping and Testing: Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas and iterate on them based on user feedback and testing
- Design System Contribution: Contribute to and help maintain our design system, ensuring consistency and quality across all our products
- Mentorship: Mentor and guide other designers, helping to foster a culture of design excellence and continuous improvement
Qualifications & Skills
Experience
- 5+ years of experience in product design, with a strong portfolio showcasing your work on complex, data-rich applications
Technical Skills
- Proficiency in design and prototyping tools such as Figma, Sketch, and Adobe Creative Suite
- Experience leveraging AI tools such as Claude Code and Claude Design to accelerate and enhance the design workflow
- A strong understanding of web and mobile design principles
- Experience with user research and usability testing
Soft Skills
- Excellent communication and collaboration skills, with the ability to articulate design decisions and build consensus
- A proactive and self-motivated approach, with the ability to work independently and as part of a team
- A passion for user advocacy and a deep sense of empathy for the user
Preferred Skills
- Ability to translate designs into functional deliverables through coded prototypes
What We Offer
- A collaborative and inclusive work environment where your voice is heard and your contributions are valued
- The opportunity to work on a leading cloud-based product and make a real impact on the customer experience
- Competitive salary and benefits, including a bonus scheme, Five9 shares, and comprehensive health insurance
- Opportunities for professional growth and development
If you are a passionate and talented designer who is excited about the opportunity to shape the future of customer experience, we encourage you to apply.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 5+ years of experience in product design with a strong portfolio showcasing work on complex, data-rich applications
- Proficiency in Figma
- Proficiency in Sketch
- Proficiency in Adobe Creative Suite
- Experience leveraging AI tools such as Claude Code and Claude Design
- Strong understanding of web and mobile design principles
- Experience with user research and usability testing
- Excellent communication and collaboration skills
- Proactive and self-motivated approach with ability to work independently and as part of a team
- Passion for user advocacy and empathy
- Ability to translate designs into functional deliverables through coded prototypes
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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