The Role
As a Senior Product Designer, you will collaborate with cross-functional teams to enhance customer experience through design research, UX/UI execution, and user testing. Responsibilities include developing wireframes, prototypes, and facilitating workshops, while advocating for a user-centered design process.
Summary Generated by Built In
We’re powered by purpose
Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms.
We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector.
About the role:
We're looking for a Senior Product Designer who brings strong craft, strategic thinking, and the confidence to drive great outcomes inside a cross-functional squad. You'll be the designer within your squad, owning the quality of the design work end-to-end, from early problem framing through to polished execution using our design system.
You'll bring user research and data together to form clear product recommendations, manage stakeholders, and tell compelling design stories that create alignment. You'll contribute to design culture across the Customer Experience team, and you'll help shape how we design.
You'll be joining a close-knit design team, supported by Design Managers and working alongside other experienced product designers.
You'll bring user research and data together to form clear product recommendations, manage stakeholders, and tell compelling design stories that create alignment. You'll contribute to design culture across the Customer Experience team, and you'll help shape how we design.
You'll be joining a close-knit design team, supported by Design Managers and working alongside other experienced product designers.
As a Senior Product Designer at Mable, you will use your skills to:
- Lead design end-to-end within your squad, from problem framing and research through to high-fidelity execution, owning quality at every stage.
- Collaborate with a Product Manager, a Data Lead and a small engineering team to deliver effective product solutions
- Comfortably scope and facilitate user research and usability testing, to deepen customer understanding and quickly iterate designs to better meet our customers' needs
- Deliver high-quality UX and UI using our design system, including wireframes, interactive prototypes, and design specifications.
- Facilitate workshops that bring diverse stakeholders together to explore problems, align on direction, and build shared understanding.
- Champion a lean, human-centred approach to product development, contributing to how the CX team works and grows.
- Effectively manage differing priorities, needs and timelines
- Communicate design rationale clearly and compellingly to your squad, to senior stakeholders, and to leadership
- Build credibility and trusted relationships across the business
About you:
- 5+ years of professional work within the experience design field, with experience working in product and technology teams.
- A track record of influencing product decisions, not just delivering screens, but shaping what gets built and why, drawing on both user insight and data.
- Strong stakeholder management skills, with experience navigating competing agendas, building cross-functional trust, and driving alignment.
- Great design storytelling skill, where you can present and showcase your work to a leadership team
- Mastery of Figma and working familiarity with AI-assisted design tools, with genuine curiosity about how the toolset keeps evolving.
- Experience with UX strategies and trends across both web and mobile platforms.
- Comfortable in an environment where product solutions are challenged equally by engineering, data, product, and UX — and where that tension produces better outcomes.
- Experience working directly with engineers for the implementation of designs.
- Based in Australia, comfortable working with a hybrid and sometimes remote team.
- A background in health, wellbeing, or aged care.
- Given the range and complexity of needs across our platform, this kind of experience carries real weight here.
- Experience designing AI-powered product features, including conversational UX and agentic interfaces.
- Use of AI tools in your design practice, whether that's generative tools, AI-assisted prototyping, research synthesis, or something else.
Desirable
Please include your portfolio as a link or PDF as part of your application.
Our Values
We’re Switched On 💡
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold 📣
We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One 🤝
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful 🌟
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Our Benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Work away 🌎
Get a creative boost working overseas for 4 weeks in a rolling 12-month period.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Hybrid set up allowance 🖥️
Create your perfect home office setup! Whether it’s a comfy chair, a second screen, or faster Wi-Fi, we support you in making your home office more comfortable.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
Inclusion at Mable
Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.
People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.
We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!
Where to find us online
Careers Page - https://bit.ly/3Mz8Ym1
Glassdoor - https://bit.ly/3z0K328
YouTube - https://bit.ly/34L7DlP
Instagram - https://bit.ly/3pgAOXk
Facebook - https://bit.ly/3ic6LhQ
LinkedIn - https://bit.ly/3ie6Q4U
Skills Required
- Minimum of 3-5 years of professional work in experience design
- Mastery of Figma and other UX/UI tools
- Experience in scoping and conducting user research
- Experience in UX strategies across web and mobile platforms
- Collaboration with product managers and engineers
- Experience in health, well-being, aged care sectors
- Ability to influence solutions from scratch
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The Company
What We Do
Mable is a health-tech platform where people looking for disability and aged care support connect with independent support workers in their community. As one of Australia’s fastest-growing scale-ups, we think big to spearhead change in our sector. We're passionate about inclusivity and giving choice and control back to those who need it. Mable launched in 2014 when co-founder Peter Scutt teamed up with friend and colleague Tony Charara after struggling to find the right home care solution for his parents. Today, Australia’s largest and most diverse community of independent support workers has provided over 13 million hours of support on Mable so everyone can live their kind of independence. #mykindofindependence
