Jobs at Mable

Onboard aged-care customers through welcome calls, virtual assessments, care and support planning, budgeting, customer education, and portal adoption. Provide proactive and reactive communication, coordinate with support and clinical teams, complete accurate documentation, and promote customer independence, safety, informed choice, and effective use of Home Care Package funding while meeting quality, compliance, and risk-management requirements.

Leads People Operations, People Technology, HR services, workforce reporting, and operational improvement. Owns the People technology roadmap, HRIS optimisation, automation, reporting, compliance partnership, employee experience, and shared-services maturity. The role requires direct team leadership, systems transformation experience, strong workforce analytics, senior stakeholder influence, and knowledge of Australian employment legislation.

Lead business and process improvement initiatives from requirements gathering through implementation. Analyze and redesign operational processes, document current and future states, create delivery plans, manage JIRA reporting, coordinate stakeholder approvals, support testing and rollout, develop training and communications, and ensure compliance with aged care regulations.

Lead multiple engineering squads across technical direction, architecture, delivery, and stakeholder management. Mentor squad leaders and engineers, manage engineering team leads, improve engineering practices, monitor delivery efficiency, promote modern development and DevOps practices, and contribute to building a high-quality engineering organization.

Owns the strategy, delivery, and optimization of customer benefits, loyalty, advocacy, and engagement programs. Develops customer perks, referrals, testimonials, reviews, and ambassador initiatives to improve retention, utilization, and commercial outcomes. Partners with CRM, Product, Marketing, Operations, Legal, Risk, Compliance, and external partners. Uses customer insights and performance data to optimize programs, while embedding required customer training, education, and compliance communications.

Develop product positioning, messaging, value propositions, go-to-market plans, launches, adoption initiatives, customer communications, and sales enablement materials. The role uses customer, market, and competitor insights to identify growth opportunities and partners cross-functionally with Product, Marketing, Sales, Growth, Operations, and Engagement teams to drive customer growth, product adoption, and commercial success.

As a Support Partner, you will empower customers to manage their care, build support plans, and provide personalized assistance to enhance independence at home.

Own the product roadmap and digital experience for Attain Healthtech’s marketing websites. Lead Web Squad planning, prioritization, stakeholder communication, delivery sprints, and post-launch analysis. Serve as the technical intake point for CMS and platform initiatives, translating business needs into scoped work. Manage the Contentful, Cloudinary, and AWS headless CMS stack, including vendors and contracts, while partnering with Product Design, Engineering, Marketing, Analytics, and Acquisition teams.

Leads marketing analytics for client acquisition and retention, owning GA4 and GTM tracking, data layers, event measurement, CRO experimentation, full-funnel reporting, attribution, and actionable performance insights. Partners with Marketing, Digital, Product, Engineering, Data, and Sales teams to improve measurement frameworks and customer experience, while advancing media mix modeling, multi-touch attribution, and incrementality strategies.