Senior Product Designer

Who are we? 

Heidi is on a mission to half the time it takes to deliver world class care. 

We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world. 

Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work

Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.

We’ve raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK. 

The Role

Working closely with our Principal Product Designer, Senior Product Designer & Product and Engineering teams.

What you’ll do:

• Work closely with qualitative and quantitative data to run experiments with a continuous improvement mindset

• Work on the UX/UI of Heidi’s products across multiple platforms – primarily  web, but also desktop & mobile apps, and integrated products

• Create high-fidelity design solutions and prototypes that take the complexity out of the hands of clinicians, and solve challenging problems in innovative ways

• Conduct user research, usability testing, and gather qualitative and quantitative insights to inform design decisions

• Work independently and collaboratively with other designers – providing and receiving thoughtful and constructive feedback on product and brand work

• Collaborate with cross-functional teams, including Engineering, Product, Marketing, and more, to align on product vision and implementation

• Ensure engineers and delivery teams have the guidelines and artefacts required to implement designs in a clear and efficient way – providing smooth handover and QA to ensure pixel perfect implementation

• Advocate for and evangelize design thinking, accessibility, and user-centric design principles throughout the organization

• Stay up to date with competitors, market offerings, global trends and best practice to inform design improvements of our digital experiences

• Support the continuous improvement of our design process by contributing to our design frameworks and playbooks

What we'll look for:

• A compelling portfolio showcasing solid product design skills, strong UX thinking, and a clear user-centric mindset

• Use of qualitative and quantitative data-driven decision-making

• Experience in experiment design

• Strong foundations in both hyperspeed startup-phase execution, as well as methodical, research-driven approaches – and the proven experience to know which lever to pull and when

• At least 4 years of UX/UI experience in SaaS  (healthcare background is a plus)

• You must have detailed knowledge of Figma, and know your way around other common design tools

• Experience working with (and contributing to) design systems, design operations, and design governance

• Excellent communication and collaboration skills, with the ability to articulate design rationale to cross-functional teams

• Bonus points for knowing your way around product tools like Linear, Notion, PostHog, Canny and Intercom

• Bonus bonus points for knowing your way around basic front-end code (HTML, CSS, JS)

• A genuine passion for keeping up with the latest design trends, methodologies, and technologies

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritizes the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us 🚀?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups 

• If you have an impact quickly, the opportunity to fast track your startup career!