Senior Product Designer

The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. 

Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.

But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..

Splash is remote-first, and proud of it. We spend our days creating ways to simplify financial products, then get them into the hands of people who need help. Right now, we’re focused on developing financial technologies that fundamentally change the way the industry lends. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups, access to community, and engagement tools. And although we’ve been around since 2013, we still love to think like a start-up — a place that empowers good people to do great things, fast. 

We’re friendly, folksy, and have Slack channels for both #kids-and-pets and #food. We’re good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.

ABOUT THE ROLE:

Customers are our lifeblood at Splash Financial, which is why delivering great customer experiences is incredibly important to our success. We are looking for someone that is highly customer-focused, with a passion for elegant, simple solutions that “wow” our customers. You have a portfolio of products you have designed where you can impress us with how simple, intuitive and awesome they are for users. You don’t get too attached to your ideas, because you are someone that thinks iteratively, you talk to customers, you look at data and feedback to determine if changes are required. You have worked in tight collaboration with Product, Design, and Engineering to build great experiences. If the above describes you and you are excited to work for a fast-paced, high-growth company with 500% growth in the last year then this is the role for you. We are a company with incredibly, smart hard-working people, in a high trust and transparency environment. This role will report directly to the VP of Product. 
If you’re at a point in your career where you’re ready for the challenge and excitement of shaping a program and scaling it exponentially, this could be the role for you.
WHAT YOU’LL DO AT SPLASH:

• Design System Ownership: Maintain and scale our design system, ensuring consistency across all product interfaces and delivering updates as needed.
• Figma File Management: Organize and manage master Figma files, ensuring version control and that assets are easily accessible and up-to-date for the design and engineering teams.
• User Journeys & Flows: Assist in defining and refining user journeys across the entire product funnel, ensuring an exceptional user experience from start to finish.
• User Research & Testing: Plan, set up, and conduct user research studies, including interviews, surveys, and usability tests. Analyze session replays and user behavior to identify opportunities for improvement.
• Cross-functional Collaboration: Work closely with senior designer, product managers, and engineers to deliver high-quality designs that align with business goals and customer needs.
• Iteration & Feedback: Collaborate with the team to quickly iterate on designs based on feedback from users, stakeholders, and performance metrics.
• Data-driven Design: Make design decisions based on user insights, customer feedback, and data from various sources, ensuring that the designs are both intuitive and functional.

WHAT YOU’LL BRING TO SPLASH:

• 5+ years of experience in product/UX design, with a strong portfolio showcasing clean, intuitive designs across both web and mobile platforms.
• Solid understanding and experience in maintaining and growing design systems.
• Expertise in Figma, FigJam, and design management best practices.
• Experience in creating user journeys, personas, wireframes, and high-fidelity prototypes.
• Strong analytical skills with experience conducting and analyzing user research and data.
• Excellent communication skills and a collaborative mindset.
• Familiarity with usability testing, user interviews, and setting up research studies.
• A passion for creating accessible designs that comply with accessibility standards.