Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, providing fast, flexible working capital to US small businesses that have been underserved by traditional financing options. It is our mission to build a world-class fintech company so our customers and our people can reach their full potential. Forward has been recognized as a Best Place to Work by the Boston Business Journal and Built In Boston and is certified as a Great Place to Work.® We’re investing in our employees, technology, and customer experience – with long-term success in mind every step of the way.
Forward Financing serves a vast set of users, including small business owners who need fast financing, financial institution partners who work with those owners, and several internal operational teams. Each user type has specific goals and needs from our internal applications. That’s where you come in. The business is thriving, and we’re on a mission to create world-class digital experiences for all our users. Your job as a Senior Product Designer at Forward Financing is to understand these complex user needs and use those insights to build an intuitive, accessible, and delightful platform with product and engineering partners.
In this role, you will:
- Partner closely with our Product Managers to understand what our users need, want, and love across our applications.
- Craft every detail of new product features, from ideation, quick iterations, prototyping, user testing, and production, across all screen sizes. This can include artifacts such as sketches, wireframes, comps, prototypes, and more.
- Be able to zoom out to understand business impact, as well as zoom into UX and UI details, from typography, layout, and interactions.
- Evolve and consolidate our design systems and component library with patterns that are intuitive and practical.
- Share your work in regular design reviews where you’ll seek out specific feedback on your designs from all necessary stakeholders.
- Conduct research or partner with others to understand customer needs and translate those insights into products and features that solve real problems.
Role Requirements:
(Even if you don’t check every box, but see yourself contributing, please apply.)
- 5+ years of designing clear, intuitive, and visually appealing digital experiences and shipping products as the only designer on projects
- Proficiency in Figma and design systems. (Do you love Auto Layout? Us too.)
- Ability to design polished, high-fidelity mockups and interactive prototypes, showcasing a passion for the tiniest details
- Low ego and good listening skills, with the desire to understand the needs of customers and the business and to explore and advocate for the strongest user experience
- Experience working cross-functionally with product managers, engineers, and design peers
- Strong written, verbal, and storytelling skills to articulate your design decisions to people throughout the company, from executives to engineers
- A learning and growth mindset with an ability to self-start on problems, a willingness to own problems, and a desire to make things better
- An online portfolio with web design samples
- Basic knowledge of how websites are constructed with HTML and CSS
#LI-TT1 #LI-Hybrid
- Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”
- Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.
- Act With Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.
- Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.
About Us:
Forward is a fintech company headquartered in Boston, Massachusetts with an affiliate office in Santiago, Dominican Republic, providing fast, flexible working capital to small businesses across the US. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day — giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.
Since 2012, Forward has expanded access to capital by providing over $2.8 billion in funding to more than 61,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.8 stars rating on Trustpilot.com. Forward is also recognized as a Best Place to Work by Built In Boston, certified as a Great Place to Work®, and is committed to helping their people and the small businesses they serve to achieve their full potential.
Forward actively promotes a focus on diversity, equity, and inclusion in all we do. We encourage a workplace where trust and respect are paramount and all employees feel valued, heard, and accepted. Our diverse and driven group of about 450 people, with approximately 200 based in the US, and 250 in the Dominican Republic, is a 100% employee-owned company. Our people are excited about their work, knowing they are helping thousands of small businesses while advancing their own careers.
Perks & Benefits:
At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.
Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team.
When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!
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What We Do
Headquartered in the US with an operational hub in the DR, Forward Financing has been recognized as a Best Place to Work by the Boston Business Journal and Built In Boston and is certified as a Great Place to Work.® At Forward, we believe every business deserves financial opportunity. That’s why we provide fast, flexible capital to US small businesses that have often been underserved by traditional financing options. Our mission is to build a world-class fintech company so our customers and people can reach their full potential. We’re investing in our employees, technology, and customer experience – with long-term success in mind every step of the way.
Want to learn more? Visit: forwardfinancing.com/careers
Why Work With Us
We’re building a place where our people want to run to work every day. Here, you’ll be with colleagues who work together towards shared goals and challenge you to bring your best; you’ll work with leaders who support your professional growth and want to see you succeed.
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Employees work remotely.
Our Employee Choice policy allows most team members to choose if they’d like to be fully remote, work in our Boston headquarters, the office in the DR, or a hybrid combination.
