Jobs at Forward Financing

Develop and implement HR strategies for sales and underwriting, oversee performance evaluations, manage workforce planning, and address employee relations issues.

Provide strategic HR support to teams, focusing on talent strategies, performance evaluations, organizational design, and employee relations to drive business success.

The Senior People Business Partner will align HR initiatives with business goals, support performance evaluation, oversee talent strategies, and guide organizational changes, ensuring a high-performance culture.

The Customer Engagement Representative engages prospective clients to generate business, maintains client relationships, achieves sales targets, and provides exceptional customer service.

The Senior Customer Engagement Representative focuses on re-engaging previous clients with a paid in full balance, utilizing high-volume dialing, Salesforce for management, and mentoring junior representatives while optimizing performance metrics for conversion and revenue targets.

The Senior Director of Inside Sales leads a team of over 70, focusing on sales strategy, performance management, and talent development to drive revenue growth in a high-volume, fast-paced fintech environment.

Provide high-quality inbound/outbound phone, email, and chat support to customers and partners, meet SLA and KPI targets, handle routing to internal teams, participate in continuous improvement and 1:1 coaching, and maintain a positive, empathetic, customer-focused approach in a fast-paced environment.

Lead and mature the internal audit function, establishing risk-based audit plans and ensuring compliance with U.S. financial regulations. Oversee audits across lending operations and technology, managing teams across multiple countries.

In this role, you will analyze portfolio performance, assess risk strategies, and report insights to management, aiding business growth.

The Senior Analyst, Portfolio Strategy will analyze pricing and credit strategies, manage portfolio risk, and support decision-making with data insights.

The Senior Analyst, Portfolio Strategy will provide insights to drive business growth, manage portfolio risk, and analyze pricing and profitability.

Design, deploy, and manage trigger-based customer journeys and automated HubSpot workflows. Leverage AI to draft, personalize, QA, and surface insights. Maintain HubSpot data integrity and Salesforce sync, enforce email/SMS compliance and deliverability best practices, and produce actionable performance intelligence that informs business decisions.

Design, build, and operate HubSpot-based lifecycle and trigger-driven customer journeys using AI to scale personalization. Maintain CRM data integrity and Salesforce sync, ensure compliance and deliverability, and translate campaign performance into actionable insights and reports.

Lead design and maintenance of automated end-to-end tests across internal and external systems, build AI/LLM evaluation frameworks, embed testing in CI/CD pipelines, promote shift-left quality practices, and transform manual processes into automation suites while collaborating with engineers and product managers.

Lead QA efforts to design and maintain automated end-to-end tests across internal and external systems, build evaluation frameworks for AI/LLM features, embed testing into CI/CD pipelines, foster a shift-left quality culture, and transform manual testing into automation while collaborating with engineers and product managers.

This role is responsible for prospecting and converting financing applications, engaging with small business owners, and driving measurable sales results through lead conversion.

The Sales Development Representative engages with SMB owners to drive lead conversion by addressing their concerns and presenting funding options. They manage high call volumes, track lead activity in Salesforce, and collaborate with other teams to improve the sales funnel.

The Group Product Manager will lead the digital lending strategy, optimize customer experiences, integrate AI, govern data analytics, and collaborate cross-functionally.

The Group Product Manager will oversee the digital lending experience by leading strategies for customer touchpoints while integrating AI solutions and optimizing metrics for improved conversion rates.

The Staff Software Engineer - Applied AI will develop and integrate AI-powered systems and tools, driving innovation through experimentation and collaboration with cross-functional teams to deliver impactful solutions.