Jobs at Forward Financing

Validates partner documentation and transactional bank information for compliance with company policies and financing criteria. The role verifies month-to-date transactions, maintains accurate records, meets funding queue service-level agreements, and collaborates with Underwriting, Sales, Legal, and other teams. It also requires documenting recommendations, analyzing financial data, prioritizing multiple tasks, and completing work accurately and efficiently.

Administer an arbitration caseload under in-house counsel supervision, draft and file legal documents, prepare for hearings, track deadlines, maintain legal databases and attorney reporting, coordinate dispute resolution activities, process invoices, manage departmental mail, and support collections initiatives.

Architects and develops AI-powered systems, tools, agents, backend services, APIs, and experimentation frameworks using foundational AI models. Integrates AI capabilities with microservices, AWS, Snowflake, and complex data systems while ensuring scalability, reliability, and maintainability. Translates business problems into technical solutions, prototypes AI applications, collaborates with product and engineering teams, evaluates emerging AI technologies, and documents system designs and integration patterns.

Architects and develops AI-powered systems, backend services, APIs, experimentation frameworks, and automation using foundational models. Integrates AI capabilities with microservices, AWS, Snowflake, and diverse technology stacks while ensuring scalability, reliability, and maintainability. Collaborates with product, data science, and engineering teams to translate business needs into technical solutions, evaluate emerging AI tools, and rapidly prototype proof-of-concept applications.

Provides inbound customer support in English and Spanish for funding-related questions, including balance inquiries, payoff information, and payment assistance. Handles customer contacts across phone, online, written, and face-to-face channels; manages documents, validation, and inbox tasks; meets performance and service-level goals; and collaborates with account servicing teams in a fast-paced environment.

Conduct manual penetration testing, secure code reviews, and SAST triage across web applications, APIs, and AWS infrastructure. Develop AI-assisted security tooling, define testing approaches for LLM applications and agentic systems, and review AI-generated software before production. Communicate vulnerabilities, risks, and remediation priorities to engineering teams while improving secure SDLC practices.

Conduct manual penetration tests and secure code reviews across web applications, APIs, AWS infrastructure, and AI systems. Develop AI-assisted security tooling, test LLM applications and agents, triage SAST findings, tune detection rules, support security reviews before production, and communicate risks and remediation priorities to engineering teams.

Lead the Enterprise PMO by owning portfolio intake, governance, reporting, dependencies, capacity planning, risk management, budgeting, and benefits realization. Partner with Product, Engineering, Analytics, Finance, and executives to prioritize initiatives and communicate portfolio health. Manage and develop project managers, establish scalable PMO operating standards, and use AI to automate product operations workflows.

Leads the Enterprise PMO, establishing intake, governance, reporting, risk, dependency, resource planning, budgeting, and portfolio review practices. Partners with Product, Engineering, Analytics, Finance, and executives to prioritize initiatives, manage capacity, surface delivery risks, and communicate portfolio performance. Manages and develops project managers, builds PMO operating maturity, and uses AI to automate Product Operations workflows.

Drive high-volume outbound re-engagement of paid-in-full merchants to generate new funding opportunities. Use CRM (Salesforce) and auto-dialer tools, analyze performance metrics, mentor junior reps, collaborate with cross-functional teams, pilot beta technologies, and meet strict activity, conversion, and quota targets.

The Senior Customer Engagement Representative focuses on re-engaging previous clients with a paid in full balance, utilizing high-volume dialing, Salesforce for management, and mentoring junior representatives while optimizing performance metrics for conversion and revenue targets.

Lead end-to-end data science initiatives: design, deploy, and monitor ML/statistical models for credit risk, pricing, collections and fraud. Collaborate cross-functionally to integrate models into production, define model development standards, mentor team members, and maintain scalable ML pipelines and monitoring systems to drive measurable business impact.

Manage a portfolio of small and medium business customers to grow relationships and identify additional capital solutions. Analyze business and financial histories, own the sales process from approval to close, use data to prioritize opportunities, and meet monthly quota in a fast-paced environment.

Manage a portfolio of small and medium business customers to grow relationships and secure additional capital. Analyze business profiles and financial history to recommend Forward Financing products. Use data and reporting to prioritize opportunities, own the sales process from approval to close, and meet monthly quotas while collaborating with underwriting and peers.

Lead and deliver end-to-end data science projects: design, build, deploy, and monitor ML/statistical models for credit risk, pricing, collections, and fraud. Partner with cross-functional teams to integrate models into production, set model development standards, mentor engineers, and maintain reliable ML pipelines and monitoring systems.

Leads Forward’s application and product security program, including a team of senior engineers, penetration testing, vulnerability remediation, secure SDLC practices, and AI security. Owns testing standards, remediation workflows, exposure controls, pre-production security reviews, and security services. Partners with Engineering and executives to communicate risk and priorities while securing web applications, APIs, cloud infrastructure, and AI-built software.

Lead Forward Financing’s application and product security program, including pentesting, code review, vulnerability remediation, AI security testing, secure SDLC practices, and external exposure controls. Manage and develop senior security engineers, establish testing standards and remediation SLAs, build security services, and partner with engineering and executives to prioritize risk across web applications, APIs, cloud infrastructure, and AI-built software.

Own and administer the Genesys contact center platform, configuring advanced routing, IVR, omnichannel workflows, campaigns, and integrations with Salesforce and third-party tools. Troubleshoot complex platform, telecom, WebRTC, and carrier issues; monitor performance and system health; manage major incidents under strict SLAs; and translate stakeholder requirements into scalable technical solutions across voice, SMS, and email.

Own and administer the Genesys contact center platform, configuring advanced routing, IVR, and omnichannel workflows across voice, SMS, and email. Design Salesforce and third-party integrations, manage digital and autodialer campaigns, monitor system health, troubleshoot complex incidents, and optimize platform performance. Partner with stakeholders to gather requirements and develop scalable technical solutions, while coordinating with Salesforce teams, telecom carriers, Genesys Support, and vendors.

Manage security operations, incident response, detection engineering, vulnerability and patch oversight, SaaS and endpoint security, cybersecurity risk assessments, and AI security strategy. Lead and develop security engineers, serve as senior Incident Commander, tune CrowdStrike detections, build coverage across endpoint, SaaS, identity, cloud, and proxy signals, and communicate security risks to technical and executive stakeholders.