Senior Product Designer
Role : Senior Product Designer in Everyday Business Banking
Location: Sydney, 1 Harbour Street - Hybrid 50% office attendance
Full Time
Do work that matters
At CommBank, we’re transforming banking to enhance the financial health of our customers and communities. In the role of Senior Product Designer, you’ll be instrumental in crafting seamless, accessible, and impactful digital/staff experiences for millions of Australians every day.
This is a hands-on product design role, embedded in a cross-functional squad. You’ll work closely with product managers, engineers, and stakeholders to deeply understand customer and business problems, explore opportunities, and deliver outcomes that improve customer experiences and commercial performance.
You’ll lead design from early discovery through to delivery, balancing strategic thinking with practical execution.
Reporting to the Experience Chapter Lead, you’ll be part of the Business Banking Design Chapter, a supportive design community where 40+ designers share craft, insight, and expertise.
This role suits someone who thrives in ambiguity, enjoys shaping direction, and is motivated by seeing their work make a measurable impact.
You’ll thrive here if you’re energised by complex products and systems, enjoy tackling tough challenges and can thoughtfully influence and challenge stakeholders to reach the best outcomes our customers.
Key Responsibilities
- Lead end-to-end design, from problem discovery through to high-quality delivery.
- Inform team strategy, priorities, and roadmap decisions through insights-led thinking.
- Rapidly uncover problems, explore opportunities, and iterate toward validated, high-quality solutions.
- Partner closely with Product and Engineering to frame problems, define outcomes, and deliver measurable impact.
- Plan and facilitate user research, testing, and insight synthesis to uncover needs and validate design direction.
- Translate complex business, user, and system requirements into clear, intuitive experiences.
- Drive collaboration across Product, Engineering, Content, Accessibility, and Legal/Risk for clarity and alignment.
- Use and evolve the design system to deliver consistent, scalable, and accessible experiences.
- Collaborate with Engineering using AI-enabled tooling to accelerate exploration, prototyping, and delivery.
- Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback according to our design standards to continuously improve outcomes.
What You’ll Bring
- 7+ years of experience designing digital/staff products end-to-end in cross-functional product teams.
- Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
- Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment.
- Excellent interaction and UI design skills, with an eye for detail and craft.
- Experience designing for complex systems, services, or platforms, not just isolated features.
- Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
- Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
- Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
- Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data).
- A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.
Nice to Have
- Experience working in Financial Service, or another industry that combines physical and digital services
- Exposure to design systems management and contribution.
- Passion for mentoring others and uplifting the broader design craft in the organisation.
Why Join Us
- You’ll work on products that genuinely impact people’s lives.
- You’ll be part of a highly collaborative, customer-first culture.
- You’ll have ownership and autonomy to shape the product as a key member of a cross-functional team.
If this role sounds like the next move for you, please apply with a CV and a portfolio that showcases your end-to-end product design process, craft, outcomes, and measurable impact, including any contributions cross team design alignment.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Skills Required
- 7+ years of experience designing digital or staff products end-to-end in cross-functional product teams
- Experience leading discovery and delivery with customers, product, and engineering stakeholders
- Strong understanding and practical application of human-centred design methodologies in agile environments
- Excellent interaction and UI design skills
- Experience designing complex systems, services, or platforms
- Strong collaboration and communication skills
- Proficiency with modern design tools such as Figma or Adobe Creative Suite
- Basic understanding of HTML, CSS, components, and design tokens
- Experience with metrics-driven product development, including experiments, A/B testing, or usage funnel data
- Portfolio demonstrating end-to-end product design thinking, craft, measurable impact, and cross-team design alignment
- Financial services or physical-and-digital services experience
- Exposure to design systems management and contribution
- Passion for mentoring others and improving design craft
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
