Senior Product Designer - 12 month Fixed Term
Full Time | Sydney based | 50% office attendance
Do work that matters
At CommBank, we’re transforming banking to enhance the financial health of our customers and communities.
In the role of Senior Product Designer, you’ll be instrumental in crafting seamless, accessible, and impactful digital/staff experiences for millions of Australians every day.
See yourself in our team
Are you excited by the opportunity to work at the intersection of financial services, customer experience and innovation?
We’re looking for an experienced Senior Product Designer to join our Product Design Chapter for the Wealth & Private domain.
You are someone who thrives working end-to-end — from discovery, research and service design to UX/UI design and delivery — and will join our collaborative, customer-focused product team.
You’ll partner closely with Product Managers, Engineers, and Business SMEs in an agile environment to deeply understand customer needs, translate insights into elegant, scalable solutions, and drive outcomes that deliver real customer and business value.
You’ll balance strategic thinking with hands-on design execution, and you’ll be a key voice in shaping the product and the broader customer experience.
Key responsibilities
- Lead discovery work to uncover customer problems, identify opportunities, and inform product strategy through research, workshops, and co-design.
- Translate insights into concepts, user flows, scrappy prototypes through explorations and ideation to test hypotheses and validate assumptions that bring stakeholders and leadership confidence in recommended solutions
- Create engaging wireframes, prototypes, and high-fidelity UX/UI designs, that maintain consistency with our design system, ensuring solutions are desirable for customers and feasible for engineering to achieve key business metrics
- Apply systems thinking and design thinking techniques to shape an offering that must anticipate the needs of customers in a digital/physical service environment, and the staff that serve them.
- Collaborate closely with a diverse range of stakeholders inc. Product Managers, Engineers, Content designers, Accessibility managers, and Legal/Risk throughout the agile lifecycle
- Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility/inclusivity
- Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, user behaviour data and a “test and learn” mindset
- Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback according to our design standards to continuously improve outcomes.
- Contribute to evolving our design system for consistency, scalability, and efficiency.
- Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.
What You’ll Bring
- Proven experience designing digital/staff products end-to-end in cross-functional product teams.
- Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
- Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment.
- Excellent interaction and UI design skills, with an eye for detail and craft.
- Experience designing for complex systems, services, or platforms, not just isolated features.
- Strong understanding of the principles and interaction models required to design responsible, and scalable AI powered experiences
- Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
- Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
- Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
- Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data).
- A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.
Nice to Have
- Experience working in Financial Service, or another industry that combines physical and digital services
- Passion for mentoring others and uplifting the broader design craft in the organisation.
Why Join Us
- You’ll work on products that genuinely impact people’s lives.
- You’ll be part of a highly collaborative, customer-first culture.
- You’ll have ownership and autonomy to shape the product as a key member of a cross-functional team.
We invest in your growth and career development through coaching, learning budgets, and design community support.
If you are looking to apply, please include a copy of your CV and link to your portfolio.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Skills Required
- Proven experience designing digital or staff products end-to-end in cross-functional product teams
- Experience leading discovery and delivery activities with customers, product, and engineering stakeholders
- Deep understanding and practical application of human-centered design methodologies in agile environments
- Excellent interaction and user interface design skills
- Experience designing complex systems, services, or platforms
- Strong understanding of responsible and scalable AI-powered experience design principles and interaction models
- Strong collaboration and communication skills
- Proficiency with modern design tools such as Figma or Adobe Creative Suite
- Basic understanding of front-end technologies including HTML, CSS, components, and design tokens
- Ability to navigate ambiguity and complexity while balancing customer and business needs
- Experience with metrics-driven product development, experiments, A/B testing, and usage funnel data
- Portfolio demonstrating end-to-end product design thinking, craft, and measurable impact
- Experience in financial services or an industry combining physical and digital services
- Passion for mentoring others and uplifting the broader design craft
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
